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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx
abc@xyz.com


Objective

 

Versatile professional with broad-scope business experience in areas ranging from sales, marketing and public relations to team building and  full-range operations management eager  to contribute to the success of a progressive organization seeking a driven leader and team player


Profile

 

Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability. Proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction. Dynamic communication, presentation, relationship building and problem-solving abilities. Excel at interacting with broad populations including senior management, sales and customer service staff as well as clients and external contractors. Highly versatile; quickly master new roles, responsibilities, technologies, and environments. Demonstrate outstanding problem solving and active listening skills; diffuse difficult customer situations with tact and ease.


 

Project Management Advertising & Promotions Team Leadership Research Recruiting

Broadcasting Publishing Public Affairs Market Penetration & Expansion

International Business Development Staff Training Budget Allocation/Administration


Career Background

 

United Air Lines, Reston, VA                                                                                          1999-Present

Customer Service Representative, Service Director, International First Class Concierge

  Contribute dynamic information gathering, needs assessment, and analytical skills toward effectively and diplomatically responding to First Class customer issues for timely resolution and enhanced satisfaction with company's delivery of customer service.

  Successfully optimize productivity, efficiency and quality of services by promptly and professionally handling all aspects of reservations, rebooking and ticketing.

  Demonstrate advanced communication and interpersonal relation abilities in diplomatically resolving customer issues and preventing escalation.

  Proactively assisted various well-known First Class passengers with discreet, confidential, and exceptional services.

 

Macy s, Springfield, VA                                                                                                             1997-1999

Sales Associate

  Relied upon by customers to provide targeted recommendations and information to assist them in purchasing high-value luxury products.

  Conducted comprehensive research and analysis of industry trends and new products to effectively advise customers.

  Strategically handled all aspects of merchandising and display and product placement to maximize sales and bottom line profits.

 

 

 

 

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Yyyyyy x. yyyyyy                                                                                                   Page 2 of 2


 

Career Background continued

 

 

The Greater Washington Society of Association Executives, Washington, DC                  1995-1996

Vice President of Communications

  Maintained full accountability for overseeing all communications programs, including serving as Publisher and Editor-in-Chief of its monthly magazine, Executive Update.

  Exhibited solid leadership qualities in overseeing, mentoring and motivating magazine staff, playing an instrumental role in the development of top performing team members.

  Coordinated online presence through targeted web design and content preparation, integral to expanding brand and markets.

  Proficiently conducted monthly interviews with association executives for cover stories in the magazine and wrote two columns, further illustrating exceptional oral and written communication talents.

 

Capital Region Resource Group, Mechanicsburg, PA                                                      1992-1995

Regional Vice President

  Demonstrated dynamic communication skills in effectively creating and producing quality marketing tools, correspondence, and related written collateral for a series of videotapes by prominent members of the National Speaker's Bureau.

  Strategically developed new retail outlets to diversify revenue streams, leading to increased sales and market share for military and leadership oriented books.

 

Prior Background (Select List)

 

Freelance Writer & Author, Hershey, PA and Fond du Lac, WI

Director of Advertising - World Publishing Company, Evanston, IL

Publisher, Endless Vacation Magazine and Endless Vacation World Directory of Resorts - Resort Condominiums International, Indianapolis , IN                                         

Director of Marketing & Advertising - Headquarters, U. S. Naval Reserve, New Orleans, LA


Education

 

BA in Communication Arts - University of New Mexico

Graduate Studies in Speech and Journalism


Publications

 

Four-Stars: One on One, a collection of excerpts from interviews with generals and admirals (In Progress)

The Two Koreas: A 50-Year Chronology 1948-1998 (to be published by Greenwood Press)

Author of Four Star Leadership for Leaders (Executive Books, 1997)

The Dictionary of World War Two Generals & Flag Officers (Greenwood Press, 1996)

Co-author with General Shy Meyer, former Chief of Staff, U.S. Army, of Who Will Lead? (Praeger, 1995)

 

 

 



 

 

 

 

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