0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx
abc@xyz.com  

 

Business Administration ▪ Project Management

Results-oriented professional with 10+ years experience seeks new challenge

and opportunity to optimize operations of a dynamic organization.

♦ Key areas of Expertise ♦

   Operations Management

   Project Management

   Vendor Management/Negotiations

   Business System Design

   Program & Process Development

   IT Product & Services Sourcing

   Database Administration

   Website Development

   Troubleshooting

   Networking & OS Patches

   Upgrades & Configurations

   Data Management

   Leadership & Personnel Management

   Training/Presentations/Workshops

   Customer Service/Quality Assurance

   Translation Services

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Professional Profile                                                         

Ø  Escalate business development through superior office administration, project management, and IT proficiencies which increase productivity and revenue growth; consistently meet goals while adhering to required policies and procedures

Ø  Organized and detail-oriented with IT expertise; develop and implement new computer systems, websites, processes, and procedures; network, upgrade, configure, and perform maintenance; oversee database administration

Ø  Demonstrate diagnostic and collaborative problem-solving skills; translate needs into responsive, cost-effective business system solutions

Ø  Results-driven leader who builds strong working relationships; positively motivate team players, supervise, approve timecards, train, and ensure excellent customer service

Ø  Self-motivated multi-tasker with a strong analytical mind; conduct financial, business, and cost-benefit analysis to assist in business evaluations

Ø  Communicate technical and complex information easily and concisely; conduct vendor negotiations; write educational materials and produce diverse reports and charts; facilitate training workshops and presentations; translator proficient in six including English, Hindi, Urdu, Swahili, Gujarati, and Kutchi

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Employment History                                                          

United Parcel Service ▪ Mahwah, NJ                                                                                      2008 C 2010

Supplier Management and Sourcing Specialist                                                                                      

   Play key role in sourcing IT products and services and tracking performance

   skillfully develop and implement sourcing and supplier management strategies

   optimize efficiencies by improving and automating manual processes

   monitor acquisition of hardware and software

   establish and maintain strategic relationships with IT vendors, stakeholders, and external supporters

   remain current on new products and services by researching publications, reviews, and suppliers

   Team player who boosts business development by providing analytical and administrative support for various procurement programs and systems; review Request For Proposals (RFP s), conduct financial analysis, oversee supplier negotiations, and project management

   Enforce compliance with purchasing policies and procedures, and adherence to relevant laws and regulations by both buyers and suppliers; accurately audit online catalogs and report savings

   Demonstrate exceptional communication and written skills; coordinate meetings, write minutes, assist in supplier presentations, and conduct reviews on supplier performance and quality assurance following the balanced scorecard grading system and models

Purchasing Coordinator and Business Administrator                                                                             

   Proficiently created business analysis and project justifications within the IS purchasing department; assisted with global roll-out of Oracle in Europe, Asia Pacific, Canada, and Latin America Regions

   Maximized workflow and identified means to save expenses; conducted cost-benefit analysis for proposed projects, gathered data, and performed interviews and audits to eliminate manual processes

   Displayed expertise by designing and maintaining workspaces and share sites on SharePoint; documented processes effectively using flow charts

   Demonstrated excellent communication and written skills; facilitated training workshops, created instructional manuals, developed and maintained multiple databases, and generated purchase reports including ad-hoc report requests

 

Assistant Team Leader                                                                                                          2007 C 2008

Etelecare Global Solutions ▪ Rio Rancho, NM                                                                                        

   Boosted business development by assisting in management of two teams; provided support and solutions to escalations division team

   Spearheaded agent training and instructed new hires on systems utilized; provided policy and procedure updates

   Dedicated leader who approved timecards, resolved disputes, and ensured quality assurance by auditing random customer service agent calls

 

British High Commission ▪ Dar es Salaam, Tanzania                                                             2000 C 2006

Deputy Systems Administrator/Webmaster/Consul/Office Manager                                        2004 C 2006

   Successfully developed, maintained, and coordinated official launch of Company website; received commendation for efficiency

   Optimized business operations while directing the Visa Section front office; controlled British visa vignettes and passports and ensured forgeries were detected

   Expertly trained embassy staff on various software, products, policies, and protocol

   Served as liaison between a British national and the Tanzanian government in any domestic matters including child custody, adoption, or parental visiting rights

Entry-Clearance Assistant/Deputy Systems Administrator                                                     2000 C 2004

   Administrator who received visa applications to the U.K.; guaranteed document accuracy, verified authenticity, conducted background checks, and provided support as cashier and clerk

   Served as translator during visa interviews and inquires; fluent in six languages

   Exhibited technical proficiencies while installing new workstations; performed ongoing tuning including hardware upgrades, OS patches, configurations, and maintenance; conducted user training sessions

   Troubleshooter who initiated daily system monitoring and identified solutions for hardware and software problems; backed-up filing systems and data to the appropriate media; created, revised, and deleted user accounts as required

 

Project Manager and Systems Administrator                                                                         2000 C 2003

Leopard Tours Limited ▪ Dar es Salaam, Tanzania                                                                                 

   Spearheaded new computer system for coordinating tours; designed and maintained database

   Key player who launched restructuring of filing system; transitioned paper-based system to an electronic filing system

   Successfully developed a computer systems network; setup computers and created shared folders and drives

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Computer/Technical Skills                                                 

Operating Systems:                              Windows Operating Systems, and Microsoft SQL

Software:                                              Microsoft Office Suite, Visio, Lotus Notes, Procure-to-Pay, SharePoint Administration, SharePoint Designer, Microsoft InfoPath, Oracle iProcurement, Oracle Purchasing, and Visual Basic

Tools:                                                  eSourcing, ASC, eAuction, remote assistance, and Reach-out

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Education and Professional Development                   

Master of Business Administration                                                                            Anticipated 12/2012

National American University ▪ Online

Emphasis in Information Technology

 

Bachelor of Arts                                                                                                                               2006

University of Dares Salaam ▪ Dar es Salaam, Tanzania

Graduated with Honors; Emphasis in International Relations

 

Diploma in Computer and Information Technology                                                                          2003

International Communications Systems ▪ Dar es Salaam, Tanzania

 

 

Specialized Training and Certifications

Systems Administration Conference ▪ British High Commission, 2006

Team Building Workshop ▪ Realtime Management Consultants, 2004

Oracle RDBMS C SQL*Plus ▪ International Communication Systems (T) Ltd, 2003

Caring for the Customer ▪ Tack International, 2003

Bank Notes Inspection ▪ Document Security Ltd, 2003

LE Entry Clearance Assistant Course ▪ British High Commission, 2002