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career objective
results-driven business operations specialist eager to contribute strong managerial, communication, and problem-solving skills toward supporting the employer in optimizing financial and operational performance
profile
ø more than five years of business operations analysis experience, with expertise in sales and account management
ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention
ø proactively monitor industry trends and developments to identify opportunities to penetrate and expand highly competitive markets
ø work closely with interdisciplinary specialists to identify and address project-specific needs, define requirements, negotiate project scope, determine pricing, and provide progress reports throughout entire process to ensure alignment with business and technical objectives
ø strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs
ø dynamic organization, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards
ø sharp technical proficiencies including siebel, peachtree, microsoft project, and ms office (word, excel, powerpoint, access, outlook)
~ key achievements ~
- increased corporate revenues by 25% by expertly completing a key sales project worth $15m
- contributed to continuous process improvement initiatives focusing on global sales operations and high-margin client retention
professional experience
niksun, inc., insert city, nj 1/05 c present
business operations analyst
- successfully manage enterprise-level accounts; identify unique business needs, develop solutions, and partner with sales teams to implement strategic sales plans
- provide analytical support throughout the sales process; play an integral role in pricing negotiations, performance reporting, and management
- collaborate with software development and product management teams on determining pricing strategies for new products; continually analyze pricing throughout product lifecycle to maximize sales performance
- prepare and adjust detailed business forecasts as well as operational and financial models in line with performance metrics
~ additional experience ~
ams industries, insert city, india 1/02 c 6/03
intern
- performed a broad scope of accounting and financial management duties, including monthly financial reporting, budget analysis, managing a/r, and producing financial statements
- assisted with bookkeeping, general ledger, and journal entries for new division within company
education
university of cincinnati, cincinnati, oh 2004
master of science in accounting c 3.5 gpa
s.d. college, punjab university, barnala, india 2002
bachelor of commerce in accounting, first division with honors c 3.7 gpa
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