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yyyyyy x. yyyyyy
0000
xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Operations Manager/Supervisor
Transportation ~ Logistics ~ Distribution ~ Team Leadership
yyyyyy x. yyyyyy
Profile of Qualifications
Ø Offering 12 years experience in Transportation Logistics, Operations, Dispatching, Truck Management, and D.O.T. Regulatory Compliance
Ø Dynamic leader experienced in training, coordinating and supervising high-performance operational teams and drivers
Ø Strong sales and customer service skills; excel in identifying customer needs, generating business, troubleshooting/resolving problems, and ensuring high client satisfaction levels
Ø Skilled in managing administrative functions, including CODs, credit application and documentation/records
Ø Trained and experienced in Smith Systems for Drivers as well as Command Series, Citrix and Ginco Systems Programming
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Professional Experience
Dispatcher, Cemex/fka Team Transit Ready Mix-Bakersfield, CA 2008-2009
Retained through Cemex buyout of Team Transit to plan, coordinate and steer dispatching operations focused on optimizing operational efficiencies
Dispatcher/Operations Manager, Rhino Ready Mix-Bakersfield, CA 2002-2008
Promoted 6 times over course of career with this company in recognition of dynamic performance and industry expertise
Facilitated all new driver training and ensured critical compliance with statewide D.O.T. regulatory standards; proficiently managed truck tracking/satellite monitoring and scales
Maximized revenue performance by effectively consulting with clients to define needs, presenting quotes, closing/processing sales, and delivering superior customer service
Efficiently managed daily CODs and credit applications
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Education
BS, Business Administration, University of Phoenix; in progress, Junior year
Current GPA: 3.25
yyyyyy x. yyyyyy
Community Activities
Volunteer/Supporter, Inner City Clothing Drives
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