Dedicated Administrative Specialist eager to contribute solid medical office experience,

proficiency in front desk operations, and outstanding patient relations skills toward

supporting a busy practice in optimizing productivity.

 

 

        Highly respected for keen attention to detail, prioritization abilities, and commitment to confidentiality.

        Quickly adapt to new roles, responsibilities, software, and environments.

        Significant goal setting and time management abilities; gracefully balance competing demands and requirements.    

        Proven ability to process a high volume of work without sacrificing quality, and continuously seek out new approaches to streamline and expedite daily administrative processes.

        Create and manage spreadsheets and databases to meticulously track vital information.

        Solid knowledge of software such as Microsoft Office (Word, Excel, Access, Outlook), HealthMatics, NextGen, Schedule Maximizer, and GroupWise.

        Adept at administering medical records and facilitating strict compliance with HIPAA criteria.

 

 

Primary Care of Dover-Wentworth Douglass Hospital, 2007 to Present

Front Desk Representative

         Drive efficient practice operations by promptly greeting patients, answering and routing incoming calls, scheduling appointments and diagnostic tests, processing referrals, and performing filing, faxing and photocopying.

         Apply sharp attention to accuracy in entering insurance-related data into computer system, scanning medical records into patients electronic chart, collecting co-pays, preparing daily deposit, and administering end-of-day batch reconciliation.

         Demonstrate exemplary interpersonal skills in fostering, nurturing and maintaining cohesive and collaborative relationships with administrative staff, nurses and physicians.

         Prepare and forward electronic communication documents such as prescription requests, referral requests, and appointment cancellations to applicable doctors or nurses.

         Proactively streamlined handling and storage of incoming medical records to expedite access by office staff.

         Recommended and implemented new front desk arrangement to enhance continuity of care between patients, physicians and front desk staff while simplifying workflow.

 

Continued ►

 

 

Yyyyyy x. yyyyyy ~ Page 2 of 2

 

Professional Experience continued

 

SportsMedicine Atlantic Orthopaedics, Portsmouth, NH, 2006 to 2007

Medical Receptionist

         Proficiently supported up to nine health care providers by leveraging superior organizational strengths to schedule appointments, coordinate healthcare insurance and billing functions, and assist Medical Schedulers as needed.

         Contributed dynamic leadership talents toward training, mentoring and assisting new front desk staff, and exhibited outstanding initiative in assembling  training manual.

         Completed Medical Records initiative requiring meticulous review, labeling and filing of patient charts.

 

The Johns Hopkins Medical Institutions, Baltimore, Maryland, 2004 to 2006

Secretary / Data Entry Clerk

         Relied upon extensive multi-tasking capabilities to balance and orchestrate high-volume administrative requirements of Occupational Health Clinic.

         Successfully converted paper-based medical records to database and maintained Integrated Claims Management System.

         Resourcefully compiled e-mail list of over 600 employees to participate in wellness activities and coordinated University Seated Massage Program.

         Served as contact person for registration of Occupational Health Lunch and Learn Lectures.

         Accurately maintained data associated with immunization programs.

 

 

Associate s Degree, Maryland Bible College, Baltimore, Maryland, 2003

 

 

Certificates awarded by Johns Hopkins University Center for Training and Education:

         Microsoft Access Level I and II

         SQL C Fundamentals of Querying

         HTML 4.0 C Web Authorizing Level I