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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

solutions-focused team player eager to contribute proven help desk, it systems support,

workflow prioritization, and client relations talents toward maximizing a company s productivity.

 

profile

 

         adept at visualizing innovative it projects, designing best practice methodologies, and implementing business development solutions to achieve cost-effective alignment with wide-ranging organizational goals.

         demonstrate precise problem-solving proficiencies, proven analytical abilities, and excellent communication skills.

         prioritize, manage, and complete multiple it assignments within fast-paced, high-pressure environments.

         recognized as the go-to person for immediate resolution of complex technical issues.

         completed extensive a+ hardware / software professional coursework, as well as rigorous training in project management, time management, and heat sma call tracking software.

 

~ technical proficiencies ~

 

windows 98 / 2000 / xp • internet explorer • netscape • firefox • microsoft office • microsoft outlook

lotus notes • heat call tracking • quintus call tracking • gems incident reporting

cisco vpn • terminal services • citrix • vnc • rsa securid

 

key professional accomplishments

 

ø created innovative auto tasks within heat to increase speed and efficiency of ticketing assignments.

ø strategically steered technical support for high-profile companies such as wal-mart, home depot, and lowe s.

ø expertly installed and configured complex software components to fit internationally-based client needs.

ø led all-inclusive corporate volunteer efforts to include united way s day of caring, yearly adopt-a-family, annual read aloud day at local schools, and various successful clothing drives.

 

professional synopsis

 

millward brown, fairfield, ct

help desk coordinator / senior pc support specialist                                                                                                       2000 c 2009

 

         applied strong technical management talents toward employing heat call tracking software to monitor incoming tickets from over 900 users while concurrently assigning tasks to technicians across the u.s.

         networked between technicians and users on the status of open tickets to ensure prompt resolution of technology challenges.

         prepared detailed status reports for ongoing issues, as well as critical ticket trends for management review.

         supported wide-ranging initial response efforts for diverse client-based it concerns to include telephone / network / secure token password resets, secure token assignments, and file restores.

         expertly provided troubleshooting and desk side assistance, along with installing software, reimaging computers, providing dell laptop / desktop repair, maintaining all hp printers, and researching ongoing technical issues as necessary.

         updated technical documentation utilizing complex spreadsheets, heat, and online sharepoint sites.

 

ge capital / retail financial services, stamford, ct

systems support desk technician                                                                                                                                             1999 c 2000

 

         optimized productivity by interacting with system network personnel, internal programmers, and database analysts to troubleshoot the transmission of time-sensitive financial data.

         provided key support for internal mainframe users regarding printer problems, password resets, and daily it issues.

 

mecca software llc, trumbull, ct

senior technical support specialist / technical support specialist (roles held separately)                                    1996 c 1998

 

         resolved comprehensive it problems and maintained high-quality operational standards for pc and internet banking customers of such organizations as nations bank, bank of america, royal bank of canada, and fleet bank.

         supported up to 50 call center technicians in the seamless processing and resolution of help desk requests and technical challenges instrumental in ensuring maximum operational efficiency at all times.

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

 

 

date

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging and rewarding [ insert job title ] role within your progressive organization, and am submitting my resume for your review.

 

i am eager to apply my proven help desk, it systems support, workflow prioritization, and client relations talents toward maximizing your company s operational productivity.  i can contribute an ability to visualize innovative it projects, design best practice methodologies, and implement business development solutions to achieve cost-effective alignment with wide-ranging organizational goals.

 

please note that i have completed extensive a+ hardware / software professional coursework, as well as rigorous training in project management, time management, and heat sma call tracking software.

 

i have been employed as a help desk coordinator / senior pc support specialist with millward brown since 2000.  during this time, i applied strong technical management talents toward employing heat call tracking software to monitor incoming tickets from over 900 users while concurrently assigning tasks to technicians across the u.s.  i also have led all-inclusive corporate community service efforts to include united way s day of caring, yearly adopt-a-family, annual read aloud day at local schools, and various successful clothing drives.

 

while employed at g.e. capital, i strategically steered technical support for high-profile companies such as wal-mart, home depot, and lowe s.  i also expertly installed and configured complex software components to fit internationally-based financial client needs during my employment with mecca software llc.

 

you will find me to be a solutions-focused team player who demonstrates precise problem-solving proficiencies, sharp analytical abilities, and excellent communication skills.  in addition, i am recognized as the go-to person for immediate resolution of complex technical issues, and am able to prioritize, manage, and complete multiple it assignments within fast-paced, high-pressure environments.  for these aforementioned reasons, i believe i will prove to be an incredible asset to your company.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

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