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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx ~ abc@xyz.com
qualifications summary
ambitious professional with a 15+ year proven track record of success and progressive business acumen including, assessment of client relations, billing and collections, deductive reasoning, conflict resolution, negotiation, problem sensitivity, client evaluation, and sound decision making. exhibit dynamic follow-through, astute professionalism, and a stellar work ethic. strong passion for providing infectious enthusiasm, provoking others to reach for the next level of success. interact with a network of cross-functional professionals to achieve maximum motivation, collaboration, and efficacy.
client relations / problem identification & resolution / medical billing / report generation
payment processing / administrative functions / sales / business development
management / staff relations / training / teambuilding & leadership
quality assurance / performance improvement
technical competencies: word perfect 6.0 and microsoft office applications
career history
customer service representative, 04/2007 to present
medicol, greenville, south carolina
locate and monitor overdue, lost, and incorrectly applied payments, using computers and a variety of automated systems.
negotiate credit extensions when necessary.
verify accountable parties for payment of medical bills, forward charity/sponsorships to appropriate department, and devise a feasible payment plan for delinquent accounts.
advise patients and 3rd-party payers of necessary actions/strategies for debt repayment.
arrange for debt repayment or establish repayment schedules, based on customers needs.
- confer with customers by telephone to determine reasons for overdue payments and to review the responsibilities for payment.
- perform various administrative functions for assigned accounts, including auditing, credit card payment processing, and crediting and refunding accounts.
- sort, file, and generate correspondence and reports, including introduction letters and ems run sheets.
- process payroll deductions for hospital employees and implement employee discounts.
team lead, 06/2003 to 06/2006
priority customer support specialist, 10/1998 to 05/2003
verizon business (formerly mci), greenville, south carolina
quickly addressed the service needs of client by providing excellent customer service specifically immediately resolving service and sales issues with professionalism and tact.
supported customer service representatives as a leader within the organization able to handle belligerent and irate client in a manner where customer retention was maximized.
interacted with various departments including the mci anti-fraud department to recognize small concerns before they became large issues.
- improved the professional potential of internal staff through strong training and orientation functions.
- solicited the purchase of calling cards and other telecommunication products and services.
- managed customer accounts including refunding and reconciling payments, determining eligibility for credit, and marketing certain products toward clients with diverse needs
*****additional
experience as sale associate & associate manager for simply fashions*****
awards
- outstanding customer service representative award for six consecutive years: 2001 to 2006 by being in top 10% of representatives in the department
- club mci winner 11 quarters
- mci 2005 hall of fame winner
- july 2003, won 2003 volkswagen beetle due to outstanding job performance from mci
education
bachelor of science, business administration
lander university, greenwood, south carolina
yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx ~ abc@xyz.com
april 16, 2011
<<first name>> <<last name>>
<<title>>
<<company>>
<<street address, suite #>>
<<city, state zip code>>
dear <<courtesy>> <<last name>>,
my years of experience as a customer service representative, team lead, priority customer support specialist, sales associate, and associate manager lead me to believe that i should become a successful addition to <<company>> as a <<position>>. as you review my career history as demonstrated in the attached r sum , you are sure to see my familiarity with all aspects of financial transactions, operations management, team spirit, and communication. professionalism and tact effectively combine with my bachelor of science in business administration degree to produce a strong professional that delivers undeniable results.
my ability to communicate effectively both orally and in writing within an administrative/business office environment is strengthened by knowledge of client relations, billing, basic computer applications, and management functions. as a management professional, i correctly compiled and maintained comprehensive business information and records. with experience as a customer service representative, i exercise initiative and work independently, applying sound judgment, discretion and establish priorities accordingly. my success derives from the consistency of creating lasting relationships with people from diverse cultures and professional backgrounds. past projects under my management exemplify a high degree of character, integrity alongside shrewd business acumen. even when training other professionals my goal is always to achieve maximum motivation, teamwork, and efficacy.
yyyyyy x. yyyyyy
enclosure
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