career objective                              

proficient, detail-oriented real estate finance professional eager to contribute expertise toward supporting the employer in optimizing operations and profits

profile                                                

ø  offer numerous years of progressive experience providing outstanding customer service and managing escrow accounts, with expertise in the real estate and financing industry

ø  strong document review, data entry and processing, and accounting experience, with expertise in ensuring completeness and accuracy of all files

ø  dynamic communication, presentation, negotiation, and relationship management skills; excellent organization and time management mastery

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues

ø  effectively perform multiple responsibilities concurrently in deadline-driven environments

ø  proactive team player equally effective in independent and collaborative environments; solid supervisory experience

 

~ proficiencies ~

notary public ~ microsoft word, excel, powerpoint, outlook ~ docnet escrow processing system ~ type 81 wpm ~ bilingual in english and mandarin chinese

professional experience                

escrow officer, central escrow, city of industry, ca                                                      2002 c present

         in recognition of superior performance, was quickly promoted within company to officer-level position entrusted with managing a high volume of multi-million dollar escrow transactions from start to finish; provide outstanding client service while increasing revenue

         successfully steer all aspects of transactions including intensive document review and verification, scheduling and preparing paperwork for closings, accounting procedures, managing fund disbursements, and coordinating multiple parties and agencies

         oversee two escrow assistants in all activities; ensure continual compliance with all company and government standards, policies, and procedures

 

escrow assistant, atlantic escrow, san marino, ca                                                                   2002

         effectively opened and serviced escrow accounts; offered knowledgeable and efficient customer service

         accurately secured, reviewed, and processed all relevant documentation including title reports, financial statements, homeowners insurance, and payoff demands

         generated settlement and lender paperwork; balanced files, and prepared and processed checks

 

assistant representative, ets securities incorporated, city of industry, ca                   2000 c 2001

         proficiently responded to numerous daily client requests and queries; reconciled account activity; series 11 and 63 licensed

 

education                                           

california state polytechnic university, pomona, ca                                                       1998 c 1999

 

university of southern california, irvine, ca                                                                    1997 c 1998

 

 

 

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hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a senior loan assistant capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include a full range of account management capabilities including intensive document production, review, and verification as well as providing superior client relations and customer service.  i excel at maintaining and processing accurate and complete records.  my dynamic prioritization and time management skills along with my depth of knowledge in the real estate industry have consistently proven instrumental in my success at  facilitating efficient closings.  in addition to possessing strong computer skills, i am fully bilingual in english and mandarin chinese, and a notary public.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy