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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 Phonexxx-xxx-xxxx abc@xyz.com
Versatile professional eager to contribute exceptional Administrative, Technical and Customer Service expertise toward supporting a dynamic company in optimizing bottom-line performance.
Profile
Strong computer skills inclusive of software installations and configurations, desktop troubleshooting, networking, and system performance tuning.
Meticulously achieve and maintain unparalleled responsiveness to critical business needs, ensuring superior customer satisfaction through seamless communication and cooperation.
Able to create and manage forms, spreadsheets and databases to track vital business information.
Outstanding multi-tasking, customer service, analytical, financial, and report-writing abilities.
Able to quickly adapt to new roles, responsibilities, environments and technologies/software.
Proven ability to process a high volume of work without sacrificing quality, and continuously seek out new ways to streamline administrative and operational processes and procedures.
Professional Experience
Manpower (UPS Freight), Richmond, VA, 2010 to Present
Customer Service Representative
Applied dynamic communication, interpersonal and administrative expertise toward tracking shipments for customers and providing up-to-date status on freight.
Wachovia Securities, Glen Allen, VA, 1998 to 2010
Operation Specialist (2006 to 2010)
Proficiently delivered world-class service and support to internal and external clients via call center.
Assisted financial advisors in servicing, maintaining and transferring brokerage accounts.
Expeditiously respond to inquires from financial advisors and sales representatives to ensure reliable, consistent, and top-quality customer service.
Chosen and awarded as Employee of the Month in May 2008.
Financial Specialist / Loan Officer (1998 to 2006)
Leveraged exemplary organizational skills to process and verify financial transactions, receive and complete loan applications, and provide first-rate customer service.
Scrutinized credit reports and Chex system records to determine applicant s credit worthiness.
Education
Associate s Degree in Computer Networking C Strayer University,
Richmond, VA, 2005
Computer Skills
Software & Tools: Novell NetWare, CIPRS, Microsoft Office Suite
(Outlook, Word, Access, PowerPoint), Pegasus, Lotus Notes, Einstein, Service
Center (Picct), Netop Remote Services Client, Active Directory, BETA, Smart
Station, Rumba TN3270
Programming Languages: Unix, C, C++
Operating Systems: DOS, Windows 2000, 2003, XP and NT
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 Phonexxx-xxx-xxxx abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity in a (INSERT JOB TITLE/POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
In addition to extensive operations support experience, I bring to you outstanding skills in customer service, and a significant blend of talents in credit analysis, report preparation, technical troubleshooting, and client relations. To complement these qualifications, I offer excellent organizational, analytical, IT/networking and communication skills which are paramount as a (INSERT JOB TITLE/POSITION).
As a proactive contributor to your organization, you will find me to be a self-motivated professional committed to supporting you in achieving your objectives through conscientiousness, flexibility, and interpersonal skills. I am confident that I could be a valuable asset to your company, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
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