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career objective
bilingual, results-driven director of housekeeping eager to contribute outstanding leadership skills and ability to anticipate guest needs toward ensuring a safe, healthy, and clean environment at all times
profile
ø offer six years of progressive housekeeping management experience in the hospitality industry, with expertise in increasing productivity, cost savings, and guest satisfaction
ø sharp business acumen and experienced in managing broad scope of operations, including human resources, procurement and vendor relations, inventory control and preventive maintenance, and accounting/finance
ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention
ø strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; recruit, train, and direct top-performing support teams
ø excellent communication, presentation, negotiation, and relationship management skills; bilingual in english/spanish
~ key achievements ~
ø analyzed fairmont laundry practices to save $60,000 in annual operating costs
ø set up third shift of housekeeping operations and eliminated contracted services at the fairmont, resulting in $20,000 in annual savings
ø achieved successful, fully operational opening of new ritz-carlton on time and under budget
professional experience
director of housekeeping, the fairmont, dallas, tx 2008 c present
- proficiently coordinate all aspects of housekeeping and laundry/dry cleaning services for this 545-room luxury hotel; train, supervise, and manage 100 employees in daily operations
- assist in departmental budget preparation and administration, participate in rooms-related capital expenditures planning, generate monthly p&l reports, approve all expenditures and labor costs, and institute cost controls
- develop and implement standard operating procedures, expand on hotel training manual, and monitor staff performance to provide ongoing guidance
- oversee linen circulation and order supplies to maintain inventory and quality levels
- serve on extended executive committee and participate in special projects
director of housekeeping, the ritz-carlton, dallas, tx 2007 c 2008
- actively steered the creation of housekeeping and laundry/valet department and preparations for opening this 218-room luxury hotel; collaborated with human resources to recruit and hire highly qualified team members
- authored job descriptions, performance standards, inspection checklists, and training programs; led regular meetings and worked closely with staff to achieve optimal guest satisfaction ratings
- designed thorough os&e listing, participated in contract negotiations, assisted in proposal reviews, and supervised vendor operations
- effectively directed post-opening operations including staff coordination, payroll administration, linen circulation, and supplies management and ordering
executive housekeeper, doral tesoro hotel & golf club, fort worth, tx 2005 c 2007
- acted as housekeeping and laundry department liaison with regard to guest services, budget management, needs forecasting, staff management and development, resort lost and found, and all departmental reporting
- trained employees in proper procedures and customer service; conducted regular inspections of guest rooms, public areas, turn down service, and back-of-house activities
- implemented quality control measures, managed vendor relations, and teamed with engineering and maintenance departments to quickly resolve potential issues
executive housekeeper, homewood suites by hilton, grapevine, tx 2003 c 2005
- expertly managed departmental budget, inventory, and staff throughout housekeeping, laundry, front desk, and restaurant; supervised reservations, check in/out, dining options, and guest transportation and activities planning
- recruited, trained, and led 20 personnel in all responsibilities; maintained impeccable standards of quality, service, and cleanliness at all times
professional
development
floor care certification ~ hilton hotels system 21 certification ~ people soft ~
time saver ~ watson ~ opera-property manager
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