Yyyyyy x. yyyyyy                               PO BOX 1084 - Black Diamond, WA 98010

(xxx-xxx-xxxx                                                                                                         abc@xyz.com

Country of Citizenship: USA                                                                                          SSN: xxx-xx-xxxx

 

Position: Transportation Security Manager-I Band              Vacancy # xxxxxxxx

 

Dynamic TSA Manager with comprehensive knowledge of Operations, Systems, Processes, and Objectives eager to continue to contribute expertise toward actively supporting the Administration in positions of increasing accountability

 

Core Qualifications

 

TSA Operations; Multi-Site Management; Program Management; Airport/Terminal Operations; Performance Evaluation; Process Improvement; Crisis Management/Incident Response; Risk Control; Cross-functional Stakeholder Collaboration; Security; Safety; Screening Operations; Human Resource Management; Staffing; Scheduling; Training Coordination; Personnel/Screener Supervision; Regulatory/Standards Compliance; Policies and Procedures Implementation; Traffic Planning; Administrative Operations; Data/Records Maintenance; Documentation; Reporting; Confidential Materials Management; Quality Assurance; Communications; Management and Employee Relations; Customer Service; Troubleshooting and Problemsolving

 

Professional Experience

 

Transportation Security Administration                                                                                     2002-Present 

18800 8^th Avenue South Suite # 2400 - SeaTac, WA 98148              

Transportation Security Manager (07/2008-Current)
Salary: $64,934 Annual
Hours per Week: 40
Supervisor: STSM Terry Brickner (206) 406-7315 & STSM Thomas Kay (206) 214-3893

Spearhead full-scope screening procedures, processes and performance for largest checkpoint at Seattle-Tacoma International Airport as well as Southwest and Continental Airlines baggage screening locations, with accountability for overseeing daily operations of multiple locations. Assume Manager-in-Charge status throughout locations in support of multi-shift operations.  Conduct thorough SOP compliance audits of Checked Baggage Opening and Closing procedures in active support of OI Inspections.  Continually place strong focus on ensuring world-class customer service while balancing with safety and security operations.

 

Contribute dynamic leadership qualities toward effectively building, monitoring and steering top-performing teams; provide ongoing opportunities for career progression.  Actively mentor Transportation Security Managers in facilitating operations, addressing and resolving performance and conduct issues and fostering collaboration and open communication across stakeholders, peers and senior management in support of overall TSA objectives.

 

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Yyyyyy x. yyyyyy                                            Transportation Security Manager-I Band      Page 2 of 4

 

Consistently ensure optimal operational/process efficiencies and policy/procedural compliance.  Have successfully coordinated Security Evolution Training for over 1K staff; actively reconcile attendance variances through cooperation with T3 Security Evolution Training Facilitator and Seattle Transportation Security Training Coordinator.  Relied upon to advise senior-level management on percentages completed and general performance status. Have taken initiative to manage additional scheduling project for Control Interface Supervisor position, working with Transportation Security Managers and Supervisory Transportation Security Officers to maximize use of time and resources in achieving optimal shift coverage while controlling labor costs.

 

Demonstrating sharp business acumen, effectively manage Organizational Satisfaction Survey program in alignment with diversified group at all levels of TSA staff; effectively developing work group meetings targeted toward initiating change and developing Security Evolution within the process.

Supervisory Transportation Security Officer (10/2006-07/2008)  

Salary: $45,345 Annual

Hours per Week: 40

Supervisor: TSM Michael Williams (206) 406-9682

 

Proactively oversaw high-volume baggage screening operations and personnel.  Applied Transportation Security Administration (TSA) security policies, procedures and practices knowledge toward thoroughly reviewing employee scheduling and conferring with senior-level Security Managers to ensure optimal utilization of human resources and attainment of shift coverage needs during peak load periods.

 

Steered screening force during peak times and evaluated and resolved shortfall issues.  Relied upon to provide quality support to other screening locations during staff shortages.  Facilitated professional development of lead Transportation Security Officers (TSOs) to support them in building their careers as well as assist the TSA in retaining top-performing personnel.

 

Exhibited solid leadership qualities in scheduling and monitoring training and ongoing professional development, ensuring TSOs remain current on job requirements and related changes. Strategically developed rotating training schedules allowing for equal time in procedural development and knowledge of entire screening area.  Proficiently reviewed equipment documentation and utilized equipment knowledge in assisting other personnel. 

 

Lead Transportation Security Officer (9/2002-10/2006)

Salary: $38,170 Annual

Hours per Week: 40

Supervisor: Michael Williams (206) 240-0882

                                               

Successfully coordinated, scheduled and led a motivated team committed to achieving TSA objectives and ensuring security/safety. Actively supported security operations through comprehensive screening of passengers and luggage to maximize passenger safety.  Demonstrated proficiencies in conducting physical bag checks as well as using state-of-the-art equipment including Invision 2500/5500 & 9000 CTX and Barringer and Ion Track Explosive Trace Detectors. 

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Pacific Terminals LTD                                                                                                                        1993-2002

3480 West Marginal Way SW - Seattle, WA 98106

Inventory Administrator (9/1998-9/2002)

Salary: $ 36,960 Annual    

Hours per Week: 40

Supervisor: Bruce Greenwood (360) 789-3858

 

Evidenced strong attention to detail and quality control in accurately managing multiple high-volume inventories via in-house system for major international paper company.  Created multiple inventories using MS Excel proficiency for numerous accounts and bills of lading, including the development and integration of an import/export inventory management system supporting year 2000 newly acquired accounts.

 

Proficiently developed and maintained complex, standards-compliant inventory and shipping activity reports including OS&D and import reporting. Developed customs import, permit to transfer (PTT) and C-1 documents. Verified necessary IT or customs clearance for shipment of goods. Effectively managed complete, accurate and up-to-date files.

 

Traffic Coordinator (9/1993-9/1998)      

Salary: $ 29,280 Annual

Hours per Week: 40

Supervisor: Bruce Greenwood (360) 789-3858

 

Applied sharp planning and organization skills toward facilitating shipments to meet both company and customer requirements and coordinated related shipping loads for boxcar rail, intermodal and container shipment.  Optimized operational efficiency and quality by creating a detailed warehouse

setup sheet for each load using in-house inventory. Provided accurate shipping bills of lading and export declarations. Audited incoming and outgoing drivers for freight loading and prepared final documentation. Successfully troubleshot, negotiated and resolved low carrier availability, excessive damage and improper documentation issues.

 

Proficiently managed EDI rail billing functions. Tendered diverse transportation companies for ready-to-ship loads in accordance with customer guidelines based on rates per carrier.

 

Professional Awards/Achievements

 
Certificate of Completion of Security Evolution Training; December 2008

Mission Awards (2 each); 2008

Supervisor of the Quarter, 2^nd Quarter; 2008

Recognition of Five Years of Service; September 2007

Extra Mile Award; July 2007

Certificate of Recognition Role Model of Excellence PASS; 2006

Certificates of Appreciation (2 each); March 2005 and December 2006

Certificate of Merit Award; August 2004

 

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Education

 

Central Washington University C Ellensburg, A

Bachelor s Degree, Business Administration; 1986

 

Auburn Sr. High School C Auburn, WA

High School Diploma: 1981

 

Professional Development/Specialized Training

 

TSA On-Line Learning Center

Ongoing Professional Development

 

Foundations of Leadership Course; 2006

 

Business Computer Training Institute C Everett, WA

Certification, Computer Operations and Applications; 1993