career profile

results-oriented professional with solid knowledge of management and best practices for the related business context. perform daily functions and requests according to appropriate internal policies and procedures.   demonstrate a commitment to continuous improvement, to include the use of contemporary applicable technology. bilingual in german and english.

customer service / teambuilding & leadership / public relations / retail

personnel relations / human resources / professional development & training

written & verbal communication / merchandising

professional experience

walgreens, cleveland south region

assistant manager, 04/2007 c present

support the efforts of 5 different stores in the akron/cleveland area including a store rollout from the ground up. demonstrate service skills leading to recognition for positive performance reviews all 3 years with the company. provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints. direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

• monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• inventory stock and reorder when inventory drops to a specified level.
• instruct staff on how to handle difficult and complicated sales.
• hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
• assign employees to specific duties.
• examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

beau's grille, akron/fairlawn hilton, akron, oh

server, 03/2006 c 04/2007

ensured every guest entering into restaurant is acknowledged properly and greeted warmly. stood as the front interface to guests and recognized importance of demonstrating a professional gesture and polite behavior within this dining facility associated with a 4-star hotel.

• assisted in sitting the guests when they arrived, took their orders, and serve food and beverages, cleared used cutlery and replaced table settings when guests leave.
• provided polite service to customers, recommending daily specials and beverages.
• checked with customers to ensure that they are enjoying their meals and took appropriate action to correct any complaints or requests.

crowne plaza - quaker square hotel, akron, oh

server/bartender/line cook/baker, 09/2003 c 03/2005

inspected food preparation and serving areas to ensure observance of safe, sanitary food-handling practices. turned or stirred foods to ensure even cooking; seasoned and cooked food according to recipes or personal judgment and experience.

• observed and tested foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.
• weighed, measured, and mixed ingredients according to recipes or personal judgment, using various kitchen utensils and equipment including  regulating temperature of ovens, broilers, grills, and roasters.
• baked, roasted, broiled, and steamed meats, fish, vegetables, and other foods; washed, peeled, cut, and seeded fruits and vegetables to prepare them for consumption.

intern, 06/2003 c 08/2003

education

bachelor of fine and applied arts, communications, 08/2006

(gpa 3.5/4.0 cum laude)
university of akron, akron oh

associate of applied business, hospitality management. 08/2004

(gpa 3.5/4.0)
university of akron, akron oh

activities

study abroad c dresden, germany

• intermediate writing and speaking ability of the german language