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yyyyyy x. yyyyyy

12212 kashmir st. ne ◊ albuquerque, nm 87111

xxx-xxx-xxxx ◊ abc@xyz.com

 

 

dynamic communicator ◊ customer service professional ◊ account manager

driven professional seeking a challenging position where expertise in client communication, technical support and client services will prove instrumental to company success.

career profile

 

a results-oriented professional offering solid and progressive experience in customer service, technical support and account management. in-depth expertise in client service and customer account maintenance and troubleshooting. adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques. apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment. capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone dynamic communication, presentation, negotiation, and relationship management skills. proven ability to lead and motivate team members to ensure success. track record for diagnosing complex problems and consistently delivering effective solutions.

technical expertise

 

ms office suite; advanced knowledge of word, excel and outlook.

professional experience

 

account manager/retentions specialist sprint                                                                                   2006-2008

  • sharp business acumen and experienced in managing broad scope of customer service operations, from one-on-one customer communication, processing phone orders and implementing plan changes to billing corrections, service education and legal account disclosures.
  • actively cultivate customer relationships and ensure delivery of quality customer service successfully increasing account retention and customer satisfaction.

 

retentions specialist aol                                                                                                                               2004-2006

  • responsible for providing general technical support functions in line with company vision and mission.
  • successfully interacted with unsatisfied customers in resolving issues, creating tailored account features and providing timely customer service.
  • consistently provided product and service education on all software uses and functions.

 

customer service/sales representative citicards                                                                                2002-2004

  • effectively managed high inbound call volume, providing general account maintenance and troubleshooting.
  • contributed proactive planning, developing, and implementing of sales campaigns and marketing promotions to expand utilization of company s products and services.
  • received award as on of the top 3 representatives of the month and was invited to every quarterly performance award event.

 

technical support technician earthlink through clientlogic                                                  2001-2002

  • successfully provided technical support on all earthlink software and windows, from connection to email and browsing issues, to ensure quality customer experience and optimal services.

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