xxx-xxx-xxxx 0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com

yyyyyy x. yyyyyy

yyyyyy x. yyyyyy

results-driven, motivated professional eager to contribute dynamic project management, team-building and client servicing skills toward actively supporting a progressive organization in optimizing performance.

profile

ø  offer over 15 years progressive experience in supervising independent contractors to ensure the timely delivery of same day critical shipments and orders to ensure their adherence to company guidelines. 

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and performance.

ø  proactively train, develop and direct motivated teams and create a collaborative environment.

ø  proven value/dedication as a team member, as demonstrated by longevity and progression throughout career.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, staff, clients and external contractors.

ø  ensure customer service and satisfaction is afforded highest attention and priority.

ø  demonstrate outstanding problem solving and active listening skills; diffuse difficult situations with tact and ease.

professional experience

dhl express - dallas, tx                                                                                                    1991-present

dispatcher

  contribute dynamic leadership skills in evaluating and training personnel, playing an instrumental role in the development of top performing team members.

  apply industry expertise and advanced communication skills toward acting as first point of contact in responding to client and courier inquiries and troubleshooting problems.

  ensure all arrivals and deadlines are met by actively monitoring all packages and shipments.

  strategically plan and coordinate dispatchers for prompt pickup and deliveries while maximizing use of resources, controlling costs and meeting client needs.

  successfully provide superior customer service by promptly resolving issues, notifying clients of deadline changes and actively assisting customers with unique stock, transportation and inventory needs.

  promote personnel, equipment and shipment safety by closely monitoring weather, traffic and other events that could cause delays or danger and communicate them to the appropriate personnel. 

  generate daily statistical analysis and security reports utilizing microsoft office software and apply sharp critical thinking skills toward recommending areas of improvement.

 

signing agency business                                                                                                    2003-2005
owner/operator

  exhibited initiative and leadership in launching a successful online signing agency for mobile notaries across the united states. 

  identified cost-effective strategies to boost profits while controlling costs.

  spearheaded diverse managerial activities including coordinating, training and directing personnel in the use and implementation of online databases, crc software, web site design and voip technology.

education

bachelor of science, business administration - university of phoenix (dallas, tx), 2007; graduated with honors.
psychology c lsu (shreveport, la)

broadcast journalism c la tech (ruston, la)
broadcast journalism c nlu (monroe, la)

technical skills

microsoft office, motorola mobile dispatching system software and equipment, online databases, crc software, web site design and voip technology