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yyyyyy x. yyyyyy

487 n. armistead street #0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

career profile

 

dedicated banking manager with more than 5 years experience solving customer service challenges, leading sales teams to meet goals, and implementing new promotional programs for various financial products and services. possess excellent skills in price negotiation, operations management, financial planning, auditing, collaboration with upper management, market research, and business development. technically proficient in microsoft office. consistently meets or exceeds sales goals. cultivate strong business relationships in the community. fluent in english, hindi, urdu, and bangla.

career accomplishments

 

     acknowledged as total quality customer service professional for excellent customer service.

     recipient of a performance award as the #1 teller for meeting sales goals consistently.

     researched and recommended a new stocking system which successfully reduced stock time by 2 hours per week.

professional experience

 

suntrust bank                                                                                                            01/2009-present

assistant branch manager

     provide customers with direction in areas of deposits, loan applications, investment advice as well as trust products and services.

     lead a sales team in business development and implementation of promotional and marketing plans to monitor overall branch sales progress and ensure sales targets are met.

     launched a successful calling program to drive sales of bank products and services.

     conduct training sessions for staff and provide coaching to build team productivity.

 

provident bank                                                                                                          11/2006-01/2009

relationship banker ii

     prepared monthly audits, security audits, and ordered cash as needed to ensure accurate financial tracking.

     served as bulk and atm teller and provided customers with services including opening checking, savings, cd s, ira, auto loans, personal loans, home equity loans, and lines of credit.

     participated in sales meetings for various branches to discuss revenue goals for products and services.  

     referred mortgage and home equity loan products based on individual customer needs.

 

southland corporation                                                                                         02/2004-10/2006

assistant manager

     devised sales plans and conducted audits as well as variance analysis and cash orders.

     administered databases to track accuracy of inventories and pricing on merchandise.

     prepared weekly inventory reports and submitted them to the general manager for review.

     monitored sales of each employee and completed a comparison analysis to the previous 2 years.

     facilitated planning of monthly and quarterly meetings.

     updated quality and satisfaction records to identify new methods of improving customer service.

education

 

eden women university, dhaka, bangladesh

bachelor of science in mathematics, 2002

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