Healthcare Management student with industry experience eager to contribute strong administrative/ clerical and customer relation skills toward actively supporting objectives of a dynamic organization

 

 

Ø  Proficient in facilitating and supporting office operations, with expertise in medical/healthcare settings; experience includes high-volume phone management, switchboard operations, data/records management, and complex documentation/record reviews

Ø  Dynamic patient/client and physician/medical staff relation skills; exceptional communication and problem solving abilities

Ø  Well-versed in medical/dental benefits and claims as well as medical terminology

Ø  Effectively prioritize, coordinate and manage projects/workflow to maximize productivity in fast-paced, time-sensitive environments

Ø  Technology-savvy, with skills in MS Office Suite (Excel, PowerPoint, Word, Works) as well as data entry, typing (60 wpm) and ten-key operations

Ø  Paralegal Degree, illustrating strong research, analysis and written communication skills

 

 

Customer Service Representative, Assurant Health                                                          2007-2010

Expertly consult with clients on healthcare/dental benefits and claims, providing quality response to inquiries and prompt resolution of issues in support of delivering superior services

 

Prior Authorization Patient Care Advocate, Express Scripts-Bloomington, MN           2005-2007

Actively collaborated with physician offices and pharmacists in facilitating prescription authorizations through thorough review of medical histories

 

Several years of prior background in Customer Service

 

 

BS, Healthcare Management, in progress, Minnesota School of Business-Shakopee; 2008-present

 

Associate Degree, Paralegal, North Hennepin Community College-Brooklyn Park, MN; 2006