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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx or xxx-xxx-xxxx
abc@xyz.com
Career Objective
Healthcare Management student with industry experience eager to contribute strong administrative/ clerical and customer relation skills toward actively supporting objectives of a dynamic organization
Qualifications Profile
Ø Proficient in facilitating and supporting office operations, with expertise in medical/healthcare settings; experience includes high-volume phone management, switchboard operations, data/records management, and complex documentation/record reviews
Ø Dynamic patient/client and physician/medical staff relation skills; exceptional communication and problem solving abilities
Ø Well-versed in medical/dental benefits and claims as well as medical terminology
Ø Effectively prioritize, coordinate and manage projects/workflow to maximize productivity in fast-paced, time-sensitive environments
Ø Technology-savvy, with skills in MS Office Suite (Excel, PowerPoint, Word, Works) as well as data entry, typing (60 wpm) and ten-key operations
Ø Paralegal Degree, illustrating strong research, analysis and written communication skills
Career Track
Customer Service Representative, Assurant Health 2007-2010
Expertly consult with clients on healthcare/dental benefits and claims, providing quality response to inquiries and prompt resolution of issues in support of delivering superior services
Prior Authorization Patient Care Advocate, Express Scripts-Bloomington, MN 2005-2007
Actively collaborated with physician offices and pharmacists in facilitating prescription authorizations through thorough review of medical histories
Several years of prior background in Customer Service
Academic Credentials
BS, Healthcare Management, in progress, Minnesota School of Business-Shakopee; 2008-present
Associate Degree, Paralegal, North Hennepin Community College-Brooklyn Park, MN; 2006
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