yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

objective

dynamic interpreter operations manager eager to contribute communication talents as well as strong administrative, team building and client relation skills toward supporting objectives of a progressive organization.

 

career profile

ø  b.a., interdisciplinary social science.

ø  solid experience in all phases of interpreter life cycle covering recruitment, training and operations.

ø  over two decades of successful interpretive staff supervision and training background.

ø  effectively liaison with multiple departments including operations, hr and scheduling.

ø  proficient in advanced business software applications including microsoft word and excel.

ø  record of promotion to assignments of increasing authority and responsibility.

ø  well organized multi-tasker.

ø  outstanding communications and presentation capacity.

ø  expertise as a spanish interpreter.

ø  ability in all facets of effective customer service.

ø  skilled in new employee orientation and industry-specific training.

ø  demonstrated competence in client issue resolution.

ø  strong capacity in team facilitation and development.

ø  solid team leader and contributor.

ø  knowledgeable in administrative procedures, policy implementation and daily operations.

ø  excellent capacity in prioritization, problem solving and effectiveness in fast-paced environments.

ø  proven ability to develop and maintain strong business relationships.

 

professional experience

language line services, monterey, ca                                                                                        1998 - present

trainer/senior language specialist/spanish interpreter

       spanish all-call interpreter.

       senior language specialist in charge of monitoring and providing feedback to a group of spanish interpreters focusing on customer service and interpreting skills.

       new hire orientation trainer of newly hired interpreters (osl and spa; wah and center interpreters; over-the-phone and on-site).

       successfully facilitate new hire orientation and industry-specific training (medical and pre-all call) including preparation of spreadsheets, tracking, mentoring and enrollment in learning management system.

       ensure appropriate training to several hundred new hires (osl and spa) for domestic, (csi and ac) work-at-home and center interpreters.

       run effective train the trainer workshops for domestic/center new hire orientation.

       conduct proof-reading/editing of new hire orientation manuals in preparation for web-based training.

       perform on-going updating, revising and editing of training agendas for wah interpreter categories.

       utilize efficient finance, legal and 911/stress management methodologies in delivery of training modules.

       facilitate trainer meetings covering new/revised nho agendas for content change and duration of training sessions.

       deliver on-site nho, iai and industry-specific training in six of eight lls global centers.

       as senior language specialist, orchestrate service observation/feedback for domestic spanish interpreters (coaching to improve performance in both interpreting and customer service skills).

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       assist and support the iom during team meetings (development and delivery of the senior language specialist portion).

       ensure effective resolution through interpreters follow-up for customer complaints and/or commendations.

       designated as member of interpreting guidelines and procedures revision team providing input for updating/ revising interpreter guidelines/procedures.

       serve on gird (global interpreter recruitment development) sub-team.

       in this role, developed presentation/delivery portion covering customer service and interpreter protocols.

       originate articles for interpreter newsletter.

       assumed responsibility as chatline coordinator to develop topics and secure hosts.

       act as lls ambassador, meeting clients and delivering presentations on company.

 

 

 

earlier background

prior to 1998, served as bi-lingual instructional assistant, sonoma valley school district, sonoma, ca, and as a health educator with the united states peace corps in chile.  in these assignments developed outstanding language, training, interpretation, counseling and program management skill sets.

 

 

 

education

san francisco state university

bachelor of arts, interdisciplinary social science

 

legal/court interpretation program