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2907 luella rd.                                                                                                                                                                                                                                                                                             (903) 0000 xxxxxx xxxx , xxxx , xxxxx 00000                                                                                                                                                                      abc@xyz.com

profile

extensive human resources experience with expertise in employee relations, staff development, performance management, and investigations and conflict resolution.  direct recruiting and onboarding efforts, salary negotiation, benefits administration, disciplinary actions, and reductions in force.  effectively implement new procedures and lead strategic change initiatives; apply strong negotiation and mediation skills toward managing complicated situations and mitigating risk, providing staff counseling, and responding to emergency situations.  dynamic communication, presentation, and relationship management skills; sharp technical proficiencies including hris systems. depth of knowledge regarding complex employment laws and regulations, including those under ada, cobra, eeo, flsa, and fmla.

 

~ key achievements ~

• maintained 100% success rate in defending udr in lawsuits and eeo challenges
• received 100% rating for instructor effectiveness from udr management training participants on most recent survey
• successfully designed and rolled out nationwide recruitment initiative responsible for reducing advertising expenses while ensuring consistency and legal compliance for udr s interviewing process
• diligently prepared and administered reduction in force documentation for 25+ udr employees
• reduced classroom training time while increasing new hire performance levels through in-depth testing and evaluation of training and on-boarding processes at cendant

professional experience

udr, inc., houston and sherman, tx                                                                                                              1998 c present

associate services manager (1/07 c present)

contract human resource support (5/02 c 1/07)  

human resources manager (11/00 c 5/02)

human resource development specialist (4/98 c 11/00)

• in recognition of outstanding performance, steadily progressed within this leading multifamily real estate investment trust to attain present position entrusted with a full scope of human resources functions for 92 apartment communities as well as multiple corporate locations throughout texas, california, washington, oregon, arizona, and colorado,
• develop and implement standard operating procedures, corporate policies, and training programs; re-wrote employee manual, established termination documentation process, created new performance review process and supporting documentation, led 2009 strategic planning meetings  and drafted recruitment and employee relations plan, and successfully served as project leader responsible for launching new online performance management program
• provide guidance and support for hr and managerial team in continually improving staff performance through effective execution of policies and ongoing staff development
• facilitate internal communications regarding career opportunities, company benefit programs, safety, time management, team building, and employee relations issues

 

cendant corporation (now affinion group), houston, tx                                                                                      1993 c 1998

manager, human resources (7/97 c 4/98)

assistant manager, training and development (4/96 c 7/97)  

customer service / member relations supervisor (3/94 c 4/96)

sales consultant/assistant supervisor (5/93 c 3/94)

• promoted to human resources manager responsible for all payroll, recruitment, and training functions for a high volume call canter with more than 500 employees
• designed internal reporting structures to better manage human capital and improve consistency of information
• introduced assistant supervisor training program to cultivate talent and boost internal promotions
• cost-effectively increased  employee  morale  and productivity with the development of new programs, special events, and process improvements

education

houston baptist university, houston, tx                                                                                                                        1999

master of business administration c concentration in human resources; gpa: 3.9

 

austin college, sherman, tx                                                                                                                                         1992

bachelor of arts in business administration

~ professional development ~

compensation & benefits ~ employee & labor relations ~ fair labor standards act (flsa)

 

~ professional affiliations ~

society for human resource management (shrm) ~ hr california