career objective                              

performance-driven it professional eager to contribute technical proficiencies as well as dynamic project/program management, customer service, and team leadership skills toward supporting operations of a progressive organization

profile                                                

ø  offer 10 years of progressive it experience, with expertise in project management, budget administration, business analysis, product testing, problem resolution, and compliance enforcement  

ø  demonstrated ability to assess and respond to client-specific needs; conduct business process, cost / benefit, and system implementation analyses

ø  expertly design, implement, modify, document, and troubleshoot complex technological solutions and processes; work closely with project sponsors to meet business and technical needs

ø  determine project organization, methodologies, roles, and responsibilities; diligently document risks, introduce mitigation plans, efficiently resolve issues

ø  facilitate communication with clients and provide design summaries, project charters, project plans, and budget and schedule progress reports throughout entire process

ø  strategically plan and coordinate top-performing on-site and remote support teams; assign workflow and human resources for optimal coverage while containing labor costs

ø  depth of knowledge in systems development life cycle (sdlc) and secure development lifecycle-it (sdl-it) methodologies including waterfall, rup, agile/scrum;

ø  dynamic organization, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards

 

~ technical proficiencies ~

ms office suite (word, excel, powerpoint, access, outlook) ~ ms project ~ visual studio ~ product studio ~ clarity ~ sharepoint ~ sql ~ oracle ~ team foundation server ~ windows ~ unix ~ aspx ~ .net ~ xml

professional experience                

ciber, bellevue, wa                                                                                                                               2008 c 2009

senior project manager c t-mobile contract

• successfully employed rup methodology and guided 15-member project team in consistently achieving on-time delivery of multiple monthly e-commerce releases
• prepared and administered $1.5m project budget with less than 1% variance; received top score in year end executive report

 

excell data corp., bellevue, wa                                                                                                                        2001 c 2008

senior project manager c microsoft contract

• delivered functional software as a service (saas) proof of concept demo two months ahead of schedule; utilized agile scrum framework to drive prototype development from inception through realization as complete html end-to-end use case

senior program manager c microsoft contract

• effectively streamlined and managed new customer intake process, reducing lead time by 50% and providing full web service application support for more than 200 internal customers within hosted environment
• increased sdlc and sdl-it security policies and standards compliance from 65% to 95% by educating customers, improving communication, and mapping/tracking progress of issues using management scorecard

privacy program manager c microsoft contract

• expertly managed 40 million web page it audit compliance project and resolved 98% of outstanding issues within established sla schedule; directed customer data management project from internal audit to global decentralization and deployment
• developed and implemented privacy, data destruction/retention, and secure data transfer policy procedures and updates; additionally instituted software/hardware upgrades, privacy and legal disclosure templates for vendor-hosted sites, overhead-reducing documentation and training, and automated can spam act to increase response time by three days

 

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dorothy murray                                                                                                                                                                                                      page 2

 

program manager c microsoft contract

• strategically boosted operational efficiencies in delivering quality client servicing by launching online registration system upgrade with side-by-side deployment while achieving zero downtime to online customers
• oversaw privacy issue resolution, removed newsletter ip addresses from blacklisted domains, reviewed c++ code and stored procedures for newsletter database application, and specified functional requirements for future version/platform; achieved on-time completion through effective resource-sharing across multiple development/test teams

business system analyst c boeing contract

• conducted legacy systems analysis to define and author data conversion  and test functional requirements for integrated systems with relational databases; played instrumental role in reaching sei-cmm level 2 and awarded certificate of achievement from boeing commercial airplane group

 

best consulting, kirkland, wa                                                                                                               1999 c 2001

project manager c the arc of king county website

• proficiently managed design, development, and implementation of phase i of new site and prepared virtual team for phase ii sequence; led five-member team to receive the prestigious arc angel award from client as well as  certificate of achievement from employer

program manager c microsoft contract

• directed the administration and system optimization of web-based real estate broker application; provided exceptional customer technical support and created comprehensive functional specification documentation for future versions

education                                           

saint leo university, saint leo, fl                                                                                                         2006

bachelor of arts in management information systems

 

~ professional development ~

certified scrum master (csm), scrum alliance, redmond, wa                                                               2009

ace secure program manager certification                                                                                         insert year

 

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a project manager capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include numerous years of system development life cycle experience, with a solid record of managing projects from inception through client signoff.  i excel at evaluating business operations to develop, implement, document, test, and deploy highly effective improvement strategies and technological solutions.  my unique blend of exceptional communication and technical skills has consistently proven instrumental in my success at completing projects on time and achieving outstanding levels of customer satisfaction.  to complement this background, i completed my ba in management information systems while working full-time, and hold scrum master and secure program manager certifications.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

dorothy murray