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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Sales ~ Management ~ Customer Service
Qualifications Profile
Ø Offering numerous years experience in client-focused sales and service environments, progressing to most recent position in management
Ø Successful in hiring/building top-performing teams, developing new and existing clients, launching marketing/promotion initiatives, ensuring delivery of world-class customer service, containing operating costs, and maximizing bottom-line profits
Ø Adept in defining, developing and implementing strategic policies, procedures and processes to boost productivity and efficiency of operations
Ø Strong relationship building and problem solving abilities vital to creating client loyalty and ensuring high levels of satisfaction
Ø Effective communication skills; bi-lingual, English and Russian
Professional Background
Queen City Pizza/Dominos-Bethlehem, PA 2005 to present
Manager
In recognition of dynamic performance, rapidly progressed from delivery position to steer store operations; hold P&L accountability
Effectively hire, train, develop, and evaluate team members; strategically schedule employees to meet business volume demands while containing labor costs
Execute effective marketing and promotional programs to drive sales; build customer loyalty and repeat business through quality products and services
Proficiently control food and inventories and facilitate orders to maintain optimal stock levels while minimizing waste
Efficiently manage administrative functions including cash receipts, records and reports
Education
Associated Degree studies, Northampton Community College-Bethlehem, PA; 2004
English as a
Second Language for College Students, Juniata College-PA; 2004
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