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career objective
detail-oriented certified gemologist eager to contribute superior leadership skills and extensive industry knowledge toward supporting the employer in optimizing performance
profile
ø offer numerous years of progressive diamond and fine jewelry experience, with expertise in grading and appraising diamonds, as well as detecting synthetics, treatments, stimulants, and fractures
ø facilitate a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention
ø demonstrated ability to provide excellent service for existing customers while expanding sales pipeline; manage key accounts, develop niche markets, and administer major contracts resulting in high-revenue transactions
ø effectively prospect, secure, and retain diverse client base; develop and implement innovative business development plans
ø monitor trends and developments, including competitive services and marketing activities; effectively identify and capitalize on opportunities to penetrate and develop markets
ø excellent record of organization, prioritization and time management; consistently achieve critical deadlines while maintaining high quality standards
ø proactive team player equally effective in independent and collaborative environments
ø dynamic communication, presentation, negotiation, and relationship management skills
professional experience
diamor jewelers 1998 c 2009
owner / operator
- successfully launched, managed, and sold profitable jewelry company specializing in the creation, retail sales, and special occasion rentals of fine diamond jewelry, as well as wholesale loose diamond sales
- provided exceptional, knowledgeable customer service, and developed loyal client base responsible for generating referrals
- performed extensive marketing and business development functions; traveled frequently to participate in cash & carry shows and industry events
- drove all aspects of operations, including procurement, vendor relations, and quality control; determined appropriate price points to maximize profitability
- executed administrative duties for business, including maintaining detailed records and filing all required paperwork
international gemological institute 1996 c 1999
account manager / appraiser
- in recognition of outstanding performance, quickly progressed within company to attain position entrusted with grading and appraising diamonds for major accounts and high value individual clients
- applied depth of industry knowledge toward providing in-office and off-site diamond appraisals for determining sales value and insurance purposes
- traveled internationally to conduct appraisals for arriving shipments, and contracted by the cash & carry shows to travel throughout the us providing on the spot appraisals
education
gemological institute of america 1996
graduate diamonds diploma
pace university 1993 c 1995
business studies
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