career objective                              

results-driven customer service manager eager to contribute superior leadership, team building, and communication skills toward supporting the employer in optimizing operational and financial performance

 

profile                                                

ø  offer extensive managerial experience with expertise in facilitating client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  demonstrated ability to build and lead top-performing support teams across multiple locations; efficiently resolve potential issues

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  collaborate with interdepartmental personnel to develop and implement successful marketing strategies

ø  compile and analyze complex data and key metrics to generate reports instrumental to senior management in assessing performance and creating improvement plans

ø  dynamic communication, organization, prioritization, and time management skills; consistently achieve critical deadlines while maintaining high quality standards

ø  effectively perform a broad range of functions including sales, public relations, human resources, payroll administration, inventory control, accounting procedures, and financial management

ø  proficient with ms office, brio and other reporting tools, and proprietary applications

 

professional experience                

comcast cable communications, madison, ms                                                                          insert dates

customer support supervisor, digital voice call center

 

time-warner cable, milwaukee, wi                                                                                             2002 c 2007

manager, southeastern divisional payment centers (1/05 c 6/07)

supervisor, payment centers (12/02 c 1/05)

 

first bank corporation, milwaukee, wi                                                                                        2001 c 2002

teller supervisor

 

century 21 villa, detroit, mi                                                                                                        1996 c 2001

real estate consultant 

 

salvation army, detroit, mi                                                                                                        1993 c 1995

bookkeeper

 

detroit savings bank, detroit, mi                                                                                               1990 c 1992

customer service supervisor

 

walden s bookstore, harper woods, mi                                                                                     1989 c 1992

assistant manager

 

education                                           

wayne county community college, detroit, mi                                                                           1993

associate s degree in business administration

 

~ credentials/certifications~

network installation certification, focus hope information technology center, detroit, mi         2001

licensed real estate salesperson, wi and mi