Performance-driven Operations Manager eager to contribute broad-scope experience toward supporting the employer in optimizing operational and financial performance.  Capable of completing assignments on time and on budget.   Subject matter expert regarding plan specifications, problem solving, as well as customer service, loyalty, and retention.  Astute at developing communications protocols to ensure all resources are regularly kept in the information loop.     

Ø  Strong technical background with extensive knowledge of various systems, including: Lean & Six Sigma Methodologies, Occupational Safety Systems, Distribution Methods, Materials Management, Quality Control & Assurance, Program Management Protocols, Change Management Processes, and Scheduling Setup.

Ø  Proficient at guiding multiple business partnership teams in collaborative projects over the production lifecycle.

Ø  Maintain Inventory Accuracy to provide Industry leading product availability.

Ø  Ability to work independently on multiple projects simultaneously and efficiently. 

Ø  Maximize productivity, efficiency, quality, and profitability by strategically facilitating Continuous Process Improvements. 

Ø  Possess an extensive knowledge of process improvement practices, policies, and regulations and can apply this knowledge in terms of production efficiency, forecasting and projections, as well as feasibility analyses. 

Ø  Conducts numerous phases of product launches including technical development, scheduling, addressing and resolving technical challenges, and negotiation of cost.   

Ø  Possess in-depth knowledge of market deployments, cross-functional team leadership, as well as Vendor Relations Management.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Consistently focus on ensuring development of efficiency best-practices. 

Ø  Proven ability to adapt strong safety and technical skills to diverse organization needs.

 

Ø  Global Innovation Award Nominee for expense savings project resulting savings of $1.3M.

Ø  Reduced order cycle time from average of six (6) hours to less than two (2) hours.

Ø  Improved the selection process of high dollar orders and helped to reduce a 2 million dollar annual shrink.

Ø  Implemented order selection incentives that significantly increased productivity.

Ø  Managed P&L & Direct labor expense to sales of 15million per week

Ø  Drove KPI increasing productivity, service, and profitability

Ø  Selected as Facility Kaizen Leader for Continuous Process Improvement and Root Cause Analysis .

Ø  Facilitated Continuous Process Improvements, 7 steps problem solving for cycle time, OTD, Order accuracy & perfect order, VOC, DPMO, TPM.  

Ø  Implemented and coordinated extensive 5S Program. 

 

n Distribution Management Degree (State Honors), Pathways and Cornell University Home Studies

n Certification C Leadership Development

n Certification C Industrial Truck Safety Instructor

n Certificate C Effective Listening

n Practitioner C Lean / Six Sigma ASQ

 

 

Operations Manager & Kaizen Leader / Supply Chain, Office DEPOT                      2007-Present

 

- 350,000 sq. ft. automated distribution system with more than 250 associates

 

  Maintain monthly reviews and daily management of P&L for BSD with Sr. Operations Manager.

  Maintain warehouse functions with KPI goals.

  Ensure customer fill rate through Inventory Accuracy.

  Promote environment for Continuous Process Improvement.

  Helped facility  achieve 1^st bonus earning in 5 years.

  Aided in moving key metrics resulting in achieving corporate rank from 20 to 9.

 

Distribution Manager / Supply Chain, Mars Supermarkets                                              2006-2007

 

- Responsible for managing and supervising 300,000 sq. ft. facility and staff of 30 plus associates performing selection, replenishment and shipping of grocery items to 18 Mars Supermarkets in the Baltimore area. Reported to the Distribution Director, Retail Director, and Vice President

 

  Managed fleet of 15 tractor trailers.

  Implemented SOP s for continuous improvement.

  Improved OS&D processing and created specialized log to better track loss.

  Formed collaborative relationships with retail managers in effort to provide exceptional service levels and stocked shelves within stores.

  Approved emergency orders and facilitated transportation as needed.

Warehouse Manager / Supply Chain, National Distributing Company                              2006-2006

 

- Reported to the Director of Transportation and Warehouse and acted as manager of all night warehouse operations.

 

 

  Direct report for 4 supervisors and 1 assistant Manager.

  Hired, trained and evaluated hourly and salaried personnel.

  Responsible for the accurate and timely distribution of Beer, Wine and Spirits.

  Maintained sanitation and safety for two warehouse locations with more than 50 associates.

  Maintained relationship with transportation and sales department to meet customer needs and company goals.

  Collaborated with Director of loss prevention to reduce shrink.

Lead Operations Supervisor / Supply Chain, C&S Wholesale Grocers                           2003-2006

 

- Acted as Assistant Ops Manager, co-coordinating and supporting distribution efforts of more than 85,000 cases daily, Cross docking and shipping an average of 70 loads per day with more than 130 warehouse associates within a 350,000 Sq. ft facility

 

  Acted as senior manager in the absence of the Facility and Operations managers supporting six supervisors.

  Maintained operating cost below quarterly budgets.

  Helped to increase sanitation score from an average 70% to 90%.

  Increased forklift performance and reduced shorts by reevaluating and implementing new ideas and reducing daily operations cost by an average of approximately 100 hours daily.

  Improved employee/management relations and production through coaching, counseling, respect, then accountability.

  Provided training and support for new front line management.

  Actively involved in a new company wide safety initiative promoting zero harm in the workplace.

Earlier Experience

 

- Supervisor / Trainer, Trinidad Logistics Company 

 

- General Warehouse Associate, Midland Grocery