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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

versatile professional eager to contribute comprehensive technical background toward actively supporting the employer in optimizing performance.

 

profile

 

  • talented professional offering over 10 years of solid and progressive experience in computer networking, technical support and client service capacities.
  • track record for diagnosing complex problems and consistently delivering effective solutions.
  • strong hands on knowledge of network administration, systems analysis, and computer diagnostics.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • dynamic communication, customer service, and relationship management skills.

 

professional experience

 

dependable home tech                                                                                                          2009-2010

quality control technician

  • effectively provided in-depth training to cable technicians regarding job safety and proper installation protocols.
  • responsible for monitoring technician work, ensuring work quality, completeness and customer satisfaction.

 

cox cable                                                                                                                              2001-2008

field service technician 3

  • sharp business acumen and experienced in managing broad scope of operations, from cable service installation and troubleshooting to customer service and technical support.


footlocker                                                                                                                         1999-2001

assistant manager

  • effectively hired, trained and directed staff and actively collaborated in human resource operation functions such as evaluating performance and providing guidance/mentoring.
  • consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.


immediate connections                                                                                                                      1998-1999

sound/lighting/video operator

  • tasked with operating sound/lighting boards, spotlights and microphones for conventions and meetings.

 

professional education

 

southeast college of technology, 1998-2000

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