MANAGEMENT: Operations, Inventory Control, Customer Service, Project Administration

 

 

Results-driven Manager with expertise in Operations, Team Building, Customer Service, and Project Administration, looking to actively optimizing bottom-line performance.

 

 

       Extensive background in managing key business operations for large companies.

       Consistent record of developing and improving business-critical programs and processes.

       Expertise in inventory management, data analysis, performance metrics, and reporting.

       Adept at troubleshooting, performance management, and process management.

       Excellent training, problem-solving, technical, and team leadership skills.

 

 

TIME WARNER CABLE MEDIA SALES, Columbus, XXXXXX                                           2003 - Present

Inventory Manager - Midwest Region (2004-present)

Established team to serve as liaison between Sales and Operations groups. Developed policies and procedures, revenue goals, and business strategies.

       Improved efficiency by centralizing reporting, pricing, and planning for 8 Senior Sales Managers.

       Managed sales volumes for premium programs and over 2 million commercials per month.

       Maintained inventory and commercial schedules for over 2,500 networks.

       Enhanced productivity and revenue by streamlining processes for >120 account executives and managers, providing support for asset value, availability, and business intelligence.

Business Analyst - Midwest Region (2003-2004)

Analyzed and reconciled financial reports and data. Prepared reports for senior management. Assisted Director of Finance with budget process.

       Created inventory management and financial reports for senior managers.

 

J. PHILLIP, INC., New Albany, XXXXXX                                                                               1999 - 2002

Technical Support/Web Maintenance

Played vital role in sustaining and growing business by providing superior proprietary inventory software technical support and consistently delivering quality phone and email customer service.

       Facilitated sales growth and reduced technical support inquiries by designing software demonstrations used in advertising, and custom walk-through tutorial for application.

       Maintained 3 websites and managed production and distribution of inventory software.

 

PIZZA HUT, Columbus, XXXXXX                                                                                         1993 - 1994

Shift Manager

Oversaw store operations and staff. Prepared schedules. Managed customer service and quality functions. Performed bookkeeping and banking. Supported store s POS system.

       Increased profits by controlling costs and effectively minimizing overtime.

 

INTEGRALINK, Columbus, XXXXXX                                                                                     2002 - 2003

Polling Specialist

 

 

MBA (in progress), Xxxxxx University, Columbus, XXXXXX

BS in Management Information Systems, Xxxxxx University, Columbus, XXXXXX