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michael herndonxxxxxx yyyyyyyyyyyyy x. yyyyyy     7450 chase drive - westminster, coxxxxxxxxxxxx 80003xxxxxxxxxxxx0000 xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 00000

(303) 412-1475xxx-xxx-xxxxxxx-xxx-xxxx abc@xyz.comxxxxxxxxxxxxmabc@xyz.xxxxxxmabc@xyz.xxxxxxm

objective

dynamic leader with expertise in sales, customer service and business operations eager to coxxxxxxxxxxxxntribute broad background toward supporting the employer in optimizing operational and financial performance.

career profile

ø  a.s., business management.

ø  over 20 years of relevant experience in business development, accoxxxxxxxxxxxxunt management and marketing.

ø  knowledgeable in delivery of exceptional customer service.

ø  adept in new product launches.

ø  demonstrated abilities in quality and project management.

ø  utilize coxxxxxxxxxxxxnsultative selling expertise in building revenues and market base.

ø  outstanding relationship building capacity.

ø  strong understanding of sales management and unit operations.

ø  recoxxxxxxxxxxxxrd of promotion to team leadership positions of wide-ranging responsibility and authority.

ø  proven leadership/training abilities in directing critical initiatives, methodologies and coxxxxxxxxxxxxordination in challenging environments.

ø  capacity in effective decision-making through critical thinking process.

ø  expertise in all facets of high volume operations.

ø  skilled in advanced it software applications.

ø  deliver measurable coxxxxxxxxxxxxntributions to increased productivity and profitability.

ø  strong organizational, administrative, analysis and multi-tasking skill sets.

ø  coxxxxxxxxxxxxnsistently meet stringent organizational goals.

ø  outstanding coxxxxxxxxxxxxmpetence in coxxxxxxxxxxxxmmunications and presentations.

ø  certified pharmacy technician (cpth).

professional experience

walgreens                                                                                                                                                                              2001 - present

store manager, westminster, coxxxxxxxxxxxx (2003-present)

       promoted to oversee daily operations of 12,000 sq. ft. store generating $9mm in annual revenue.

       effectively recruited, trained and manage team of 34 sales and customer service professionals.

       facilitate all facets of cash management, shrink coxxxxxxxxxxxxntrol and coxxxxxxxxxxxxnfidential recoxxxxxxxxxxxxrdkeeping.

       ensure strong focus on delivery of exceptional customer service.

       achieved outstanding customer service award for 20 coxxxxxxxxxxxxnsecutive quarters.

       posted 100% rating on all secret shopper reports.

       increased coxxxxxxxxxxxxsmetic sales 11%, pharmacy sales 9%, photo sales 6% and customer base 15%.

assistant store manager, highlands ranch, coxxxxxxxxxxxx (2001-2003)

       recruited to assume wide-ranging retail unit responsibilities.

       orchestrated effective merchandising, marketing and sales team leadership.

       assumed cash management and shrink duties.

       expanded photo sales 15% while increasing customer base 12%.

michael ricker inc., denver, coxxxxxxxxxxxx                                                                                                             1984 - 2001

sales/customer service manager (1995-2001)

       earned advancement to lead sales/customer service team.

       facilitated revenue growth and expansion of customer base.

       delivered exceptional customer service.

       orchestrated employee selection, coxxxxxxxxxxxxaching and development.

       managed daily operations including order processing, shipment coxxxxxxxxxxxxordination and call center activities.

       increased revenues 18% and profitability 10%.

store manager (1984-1995)

       brought into organization to direct unit operations for high-volume location.

       developed and directed effective sales team with focus on strong customer service.

       expanded revenues 17%, profits 10% and customer base 10%.

education

kirkwood coxxxxxxxxxxxxmmunity coxxxxxxxxxxxxllege, cedar rapids, ia, associate of science, business management


michael herndonxxxxxx yyyyyyyyyyyyy x. yyyyyy     7450 chase drive - westminster, coxxxxxxxxxxxx 80003xxxxxxxxxxxx0000 xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 00000

(303) 412-1475xxx-xxx-xxxxxxx-xxx-xxxx abc@xyz.comxxxxxxxxxxxxmabc@xyz.xxxxxxmabc@xyz.xxxxxxm

 

 

 

coxxxxxxxxxxxxver letter text

 

date

 

 

 

hiring agent name

title

coxxxxxxxxxxxxmpany name

address

city, state   zip coxxxxxxxxxxxxde

 

dear                   :

 

i am currently seeking a challenging career opportunity in a sales/customer service management capacity and am submitting my resume for your review.  in advance, i thank you for your time and coxxxxxxxxxxxxnsideration.

 

as demonstrated in the accoxxxxxxxxxxxxmpanying resume, my professional qualifications include an a.s., business management, and over 20 years of successful experience.  to coxxxxxxxxxxxxmplement this background, i possess demonstrated expertise in sales, marketing, merchandising, team leadership, unit operations, financial coxxxxxxxxxxxxntrol and exceptional customer service, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, coxxxxxxxxxxxxmmitted to supporting you in achieving your objectives through superior performance. 

 

i am coxxxxxxxxxxxxnfident that i coxxxxxxxxxxxxuld be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a coxxxxxxxxxxxxntribution to your organization.

 

 

 

 

sincerely,

 

 

michael herndonxxxxxx yyyyyyyyyyyyy x. yyyyyy

 

 

 

 

 

attachment

 

 

 

 

 

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