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career objective
solutions-focused operations management expert eager to contribute it, financial planning, and customer service toward actively supporting a progressive company in maximizing performance
profile
ø offer numerous years of progressive operational management experience, with expertise in information technology, financial planning, and facilities maintenance
ø ability to assess and respond to client-specific needs; create, execute, and troubleshoot complex, cost-effective technological solutions and processes
ø effectively direct workflow and train users to properly utilize technology resulting in increased productivity and reduced labor costs; demonstrated record of leading top-performing support teams
ø proficiently plan and manage budgets; monitor performance to continually develop and implement innovative strategies for improvement
ø dynamic organization, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards
ø proactive team player equally effective in independent and collaborative environments
~ technical proficiencies ~
windows 95/98/me/nt/2000/xp ~ exchange server 2003 ~ windows server 2003 ~ microsoft active directory ~ ms word, excel, access, powerpoint, publisher, works, money, outlook ~ act ~ lotus notes ~ ghost imaging ~ms-dos ~ novell ~ visio ~ as400 ~ pcanywhere ~ sql ~ java ~ dreamweaver ~ frontpage ~ html ~ bizflow ~ teamtrack ~ visual basics ~ medaccess ~ autoclerk ~ reserve ~ squirrel ~ tcp/ip ~ lan ~ wan ~ cat5 ~ rj45, rj11 systems
professional experience
vintners inn/john ash & company, santa rosa, ca 2005 c present
facilities maintenance manager/network administrator/event a/v coordinator
successfully steer facilities and technical operations for this luxury 5-star resort occupying 92 acres; offer 24/7 availability and direct three employees
responsible for it and security systems supporting corporate offices, staff, guests, and special events; install and maintain software applications, seven servers, telecommunications network, and all related equipment
actively oversee property-wide maintenance and construction; plan and manage budgets for grounds including 44-room inn, high tech convention center, premier restaurant and bar, and vineyards
provide outstanding customer service and technical support for guests and company employees; manage audio and visual effects for convention center events
stoesser & gordon plastics, inc., santa rosa, ca 2005
secondary operations manager
managed assembly department and 15-member team; strategically planned and coordinated workflow and human resources for optimal coverage while containing labor costs; consistently met deadlines and achieved excellent levels of customer satisfaction; responsible for maintaining facilities, 37 production machines, and all equipment
additionally managed mis department with two employees and warehouse department with four employees
finest city performing arts, gmcsd, san diego, ca 2002 c 2004
president, board of directors (volunteer)
proficiently coordinated all daily operations of an 80+ member 501(3)c chorus group with a $300,000 annual budget; managed four major annual performances drawing audiences of up 2000, as well as several community performances
steered all publicity efforts and acted as lead spokesman representing organization for all media coverage and fundraising events
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medimpact healthcare systems, san diego, ca 2002 c 2003
workflow coordinator
effectively determined appropriate technical solutions for a leading pharmacy benefits management company; negotiated vendor contracts, led software implementation and integration efforts
designed workflow for multiple departments; instituted and maintained supporting software
served as department it manager a well as safety committee coordinator & team leader
high tech institute, san diego, ca 2001 c 2002
admissions representative
developed and conducted presentations for graduating high school students and their families to promote career training programs
interactive telesis, san diego, ca 2000 c 2001
managed services administrator
responsible for installing, monitoring, and maintaining client servers, systems, and backups; provided excellent customer service and training
san diego regional technology alliance, san diego, ca 1999 c 2000
program manager/network administrator/financial officer
created and oversaw computers in community centers, a program designed for children in low-income san diego communities; planned, built, budgeted, implemented, and served as administrator for computer systems, networks, and internet connections
cultivated relationships with non-profit groups and corporations to raise funds to support 15 computers, e-mail system, an exchange server, website, fax machines and printers, and telephone and voicemail systems; responsible for financial management including grant usage, payroll, employee benefits, monthly bills
~ military background ~
united states coast guard, air station san diego 1991 c 1998
aviation structural/electrical mechanic/aircrew
led helicopter maintenance and repair team ensuring consistent flight readiness; accurately documented all procedures and work performed
flew as crew chief on law enforcement and search and rescue missions; stood overnight crew duties
additionally set up and maintained computer network; served as supply & inventory petty officer and as safety petty officer in charge of training, received excellence in safety award twice (1997, 1998)
education
university of phoenix, san diego, ca 2001
bachelor of science in information technology
~ professional development & training ~
santa rosa junior college, santa rosa, ca 2004 c 2005
studies in aeronautical & aviation technology
rio salado community college, tempe, az 1998
certificate of completion in airport operations
united states coast guard aviation technical training center, elizabeth city, nc 1995
aviation structural mechanic/aircrew certification
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