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professional objective
enthusiastic customer service specialist eager to offer proven client relations, operations support, business development, team training, and workflow prioritization experience toward optimizing an employer s success.
profile of qualifications
top performer who excels at supporting business productivity, company well-being, and client satisfaction.
integral leader who interfaces with all business representatives and clientele through to executive level.
proficient multitasker who plans, prioritizes, and manages duties within fast-paced, high-pressure environments.
ambitious self-starter who demonstrates superior attention-to-detail and sharp analytical abilities.
key areas of expertise
customer / client services accounting processes strategic planning contract negotiations
staff recruitment / training financial management payroll / hr support workflow prioritization
insurance / benefits processes operations management business development business communications
professional synopsis
customer service specialist / manager
shecora maintenance, budd lake, nj 1996 c 2009
utilized broad scope of industry and professional services knowledge to support start-up operations, business development, and financial / accounting efforts, including building and maintaining a 60-member client base.
negotiated client contracts to sustain profitable business operations and boost bottom-line results.
led recruiting and training of teams, and planned and prioritized workflow to maximize use of resources.
claims customer service representative
comed hmo, denville, nj 1987 c 1994
contributed solid communication skills toward promptly responding to 100+ daily customer calls and resolving diverse challenges, including performing follow-up inquiries with hospitals and / or physician offices.
recognized for job performance excellence with several complimentary letters from appreciative customers.
additional customer service roles held prior to 1987
professional development
certified home health aide (since 2007)
vocational studies (chubb institute)
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