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yyyyyy x. yyyyyy
13 scotsburn way
endeavour hills, vic 3802
phone: 0000 xxxxxx xxxx , xxxx , xxxxx 00000933
abc@xyz.com
objective
customer service management professional eager to contribute exceptional team leadership, training, and administrative talents toward supporting a dynamic organization in optimizing performance.
key qualifications
- 12+ years of experience in the call centre industry; equally proficient in working autonomously or in team-based settings.
- excel in training and team building; empower, motivate and inspire personnel, consistently focusing on accountability, customer rapport-building, and team cohesiveness.
- plan, analyse, define and implement policies, strategies and procedures to optimize quality standards, company reputation, and staff productivity.
- resourceful and proactive; set goals, and devise sales and business growth strategies to attain and/or surpass revenue targets.
- reputation for professionalism, solid judgment, integrity, well-honed problem solving abilities, and expertise in change management.
- outstanding blend of interpersonal, communication, presentation and negotiation skills.
professional experience
centrelink 1996 to 2008
steadily advanced throughout call centre environment, developing and exhibiting proficiency in staff supervision, administrative management, and systems troubleshooting and maintenance.
administrative specialist (2006 to 2008)
performed full spectrum of general clerical functions inclusive of report preparation, database management, and file management.
functioned as team leader for special projects based on proven communication, organizational, and motivational skills.
conducted complex assessments of operations to identify areas of weakness and implement corrective action.
systems helpdesk (2002 to 2005)
strategically devised policies and procedures to optimize efficiency, elevate customer service levels, and stabilize technology infrastructure.
trained, educated, mentored and coached staff in systems administration and troubleshooting.
earlier roles included phone manager, systems coordinator, team leader and training facilitator.
yyyyyy x. yyyyyy
13 scotsburn way
endeavour hills, vic 3802
phone: 0000 xxxxxx xxxx , xxxx , xxxxx 00000933
abc@xyz.com
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging career opportunity in a supervisory capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.
as indicated in the accompanying resume, i bring to you solid team leadership skills, an outstanding level of dependability and initiative, and an exemplary blend of talents in problem solving, project coordination, customer service, and staff training and development. to complement these qualifications, i offer exceptional employee relations, group facilitation, and analytical abilities which are essential in a supervisory role.
as a proactive contributor to your organization, you will find me to be a highly motivated professional committed to supporting you in achieving your objectives through unparalleled resourcefulness, reliability, and dynamic leadership attributes. i am confident that i could be a valuable asset to <insert name of organization>, and look forward to interviewing with you in the near future.
sincerely,
yyyyyy x. yyyyyy
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