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career objective
results-driven technical operator eager to contribute superior manufacturing and maintenance skills toward supporting the employer in optimizing operational and financial performance
profile
ø offer exceptional mechanical and equipment-related aptitude as well as superior interpersonal skills; able to effectively streamline work processes and internal operations
ø proven record of increasing employers efficiency and productivity rates
ø expertise in equipment, vacuum systems, automation, and control systems
ø ability to excel under pressure and in a deadline-driven atmosphere
ø consistently provide safe and clean working environment
professional experience
provident pharmaceuticals, colorado springs, co 11/06 c present
press operator iv
proficiently run press machine and assess tablets thickness, weight, and hardness levels using a variety of precision tools; maintain sophisticated batch records of diagnostic results
directly collaborate with research & development managers to improve quality and efficiency on existing products as well as assisting in development of new products
ensure compliance with fda regulations, standard operating procedures, and good manufacturing practices
consistently ensure a clean and safe working environment; work late as needed
bank of america, insert location 5/04 c 10/06
senior customer service representative
facilitated client-focused, service-oriented environment vital to maximizing customer satisfaction and retention
successfully responded to complex credit card inquiries; addressed and resolved escalated customer issues
performed sales functions including introducing customers to related products and additional services
maintained and troubleshot electronic database
rockshox, insert location 5/01 c 3/04
supervising production lead
- oversaw a staff of 30 engaged in assembling mountain bicycle air suspension systems
- accurately provided quality control and parts inspection; assisted with redesigning production prints
- worked directly with engineers to increase efficiency; achieved improved profitability
- additionally performed clerical and administrative duties
eckerd drugs, insert location 8/96 c 4/01
service assistant
- provided outstanding customer service and offered in-depth knowledge of inventory
- consistently achieved sales goals and targets
- effectively trained and directed new employees
big lots, insert location 2/96 c 8/96
team leader
- successfully worked in all departments while coaching and mentoring associates
- managed customer service, implemented price changes, stocked store as required
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