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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
versatile multi-store manager eager to contribute broad-scope experience toward supporting a dynamic organization in maximizing bottom-line performance.
profile
quality-driven, strategic multi-store manager noted for championing significant process and performance improvements to create a strong customer service culture. valuable executive contributions include restructuring territories for maximum profitability. possess strong field expertise in developing quality sales teams, creating innovative motivation/bonus programs and generating customer loyalty.
capitalized on opportunities to penetrate and develop markets, increase market presence and create brand awareness.
drove strategic improvements in revitalizing and launching products, reaching a broad clientele base.
consistently generated groundbreaking efficiencies and continuous process improvement to boost bottom-line profitability.
selected accomplishments
~ effectively reduced costs through the reorganization of divisions ~
~ established innovative management training program ~
~ promoted 60 managers, improving companies promote-from-within culture ~
~ consistently grew business and increased sales for 9 consecutive years ~
~ generated new customer growth through credit relations, #1 in the company ~
professional experience
store manager waterworks 2005-2009
- spearhead all operations of multi-million dollar luxury store, effectively improving sales plan each year.
- successfully communicate and implement company business strategy, goals and vision, ensuring a unified and productive work environment.
- manage over 300 outside sales accounts, successfully steering sales operations to generate high volume growth and revenue on behalf of company.
- responsible for networking, recruiting and maintaining a high-quality talent pool to fill staff positions.
- actively serve as role model in all store visits, consistently demonstrating how the delivery of quality customer service vital to sustaining and growing accounts.
store manager expo design center 2004-2005
- successfully managed daily operations of $20m kitchen, bath and d cor store; consistently met sales plan and company goals.
- drove the creation and implementation of customer service culture within expo staff training.
- consistently established and increased customer loyalty through innovative and engaging credit promotions.
- collaborated with vendors in providing product education seminars to facilitate customer knowledge and loyalty.
store manager nordstrom/ nordstrom rack 1995-2004
- responsible for managing $17m store and $42m division; driving record sales c increased sales of $4m in 3 years.
- effectively hired, trained and directed talented staff and actively collaborated in human resource operation functions such as implementing motivation programs, developing bonus plans for superior performance, administering performance reviews, and providing guidance/mentoring.
- managed a broad range of store operations, from drafting budgets for the upcoming year to controlling p&l reports.
- served key role in starting numerous new stores, revitalizing products, improving merchandising strategies, and launching new products to promote overall company success.
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