career profile

offer more than 6 years experience in business management, banking, and customer service roles. possess a solid work history showcasing excellent analytical, team leadership, and project management skills. experienced in conducting training sessions to maximize staff productivity in system applications, sales, and customer service. 

professional experience

suntrust bank, xxxxxx, xxxxxx                                                                                    2009-present

stoli bank associate

     resolve customer issues regarding bank transactions, loan processes, and account inquiries.

     provide customer service by performing maintenance procedures.

     administer an sti platform system to track and enter all account information.

 

banco popular bank, xxxxxx, xxxxxx                                                                             2003-2008

senior customer service representative

     managed data entry to ensure accuracy and assist customers with various banking concerns.

     conducted comprehensive research and product testing to identify new business opportunities.

     promoted and acquired loan applications to maximize business development in the local market.

     led employee training classes with 3-8 staff members to increase productivity on system applications and product knowledge.

     utilized online banking and metanvante bill pay system to resolve service and product issues.

 

xxxxxx model search agency, xxxxxx, xxxxxx                                                                                    2004-2008

marketing manager

     oversaw daily employee activities and generated productivity reports for review by upper management.

     conceptualized and implemented marketing development strategies to drive business development, consistently achieving sales quotas.

     created product and advertising development processes based on current market trends.

     consistently scouted new talent and conducted market research to identify potential business opportunities.

 

lord and taylor, xxxxxx, xxxxxx                                                                                      2002-2003

sales representative

     maximized product sales by providing superior customer service and catering to individual needs.

     assisted with stocking and monitoring of activity on the sales xxxxxxoor.

     suggested new products to increase revenue and staff productivity.

education

 

university of central xxxxxxorida, xxxxxx, xxxxxx

bachelor of arts in business management, expected 05/2011

 

 

valencia community college, xxxxxx, xxxxxx

associates of arts in general business, 2004

associates of science in law enforcement, 2003