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yyyyyy x. yyyyyy                                             17 kingsmill court -   markham, ontario l6e 1y2

                                                                                                                                                  xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com  

objective

communications and service professional, with expertise in client relations, administration, economics and it systems, eager to contribute in the support of a progressive organization.

career profile

ø  b.a., economics.

ø  career experience in customer service, staff support, and as an administrative intern.

ø  strong leadership capabilities.

ø  demonstrated abilities in process improvement, work structure and quality control.

ø  proven organizational, analysis and multi-tasking skill sets.

ø  served in multiple campus leadership roles.

ø  proficient in ms office suite, sas and windows xp-vista.

ø  english, urdu and punjabi linguist.

education

york university, toronto, ontario

bachelor of arts, economics, 2009

relevant coursework:


international trade

econometrics

statistics for economists

weather and climate

human resource management

canadian language and culture

micro/macro economic theories

environmental economics

mathematics for economists

administrative studies

foundations of business & society


 

university of cambridge, cambridge, england

general certificate of education, advanced level, 2003

general certificate of education, ordinary level, 2000

 

awards in volleyball tournaments, organized school gala/festival, led national aerobics team and served as elected class representative

professional experience

cds global, markham, ontario                                                                                                                2010

outbound customer service representative

         recruited to play key role in assisting organizational clientele.

         delivered exceptional customer service on a consistent basis.

         tasked for crucial projects upgrading client marketing/communication materials.

         monitored customer accounts.

         met/exceeded daily sales objectives.

 

york university, toronto, ontario                                                                                                   2008 c 2009

volunteer student support staff

         assumed responsibility for mentoring of incoming undergraduate students.

         facilitated campus tours, acted as faculty representative and arranged display stalls at university event.

 

mapleleaf engineering, south asia                                                                                                           2000

administrative intern

         selected to support head of administration in operational support activities.

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