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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
objective
proficient information technology professional eager to contribute advanced technology, systems architecture, project management and business support expertise in a challenging it project manger assignment.
career profile
ø nearly two decades of intensive it, helpdesk, project management and administrative experience.
ø cisco certified network associate (ccna).
ø knowledgeable in systems analysis, testing, quality assurance and application implementation.
ø effectively interact with diverse groups and professionals at all levels.
ø strong entrepreneurial skill sets and experience.
ø well-versed in application and asset migration.
ø strong abilities in software troubleshooting and correction.
ø adept in aligning it contributions with organizational objectives.
ø enthusiastic team player and contributor to organizational proficiency.
ø outstanding capacity to develop and implement advanced applications.
technology skills
cisco works, switches, network assistant, solar winds, ms exchange, small business server 2000/2003, pegasys, symantec backup executive 10, ms office suite, juris, quickbooks, blackberry, lan/wan
professional experience
edb/is partner, tampa, fl 1991 - present
project manager (2008-present)
plan, budget for and execute hydro aluminum project sites and client ip migration in americas.
coordinate with project team leaders, vendors and company resources during migration efforts.
perform follow-up and site review post-migration to evaluate results and areas for improvement.
americas lan network infrastructure ror (2007-present)
responsible for planned and critical maintenance on lan hardware, software and 24/7 network follow-up.
perform change management and work with network integrator on customer benefits and replacements.
develop and maintain lan technology competence, complete checklists and perform handovers to advisors.
americas network infrastructure (2007-present)
ensure delivery of global network infrastructure services and maintain positive client relationships.
organize resources, train tampa ni dispatchers and administer north american edb resource database.
central operations dispatcher (2007-present)
monitor global infrastructure and coordinate technicians and vendors to resolve problems and evaluate business.
write and review incident reports and present to customer management.
network infrastructure dispatcher (2007)
coordinated yara na wan cutover in americas for migration team.
monitored and reported on global lan/wan infrastructure status.
troubleshot network outages and hardware issues, and coordinated with local tech support and vendors.
- continued -
yyyyyy x. yyyyyy
page two
hydro is partner helpdesk support analyst & project manager (1991-2007)
participated in yara na primary terminal management system network hardware upgrade.
coordinated conversion of yara na wan from mci business to verizon business.
assisted clients with pc, laptop, printing, remote access and software problems.
worked with vendors to order parts and services.
education
cisco certified network associate training
sans institute sec 351 computer and network security
ms 210 - installing, configuring and administering microsoft windows 2000 professional
ms 215 - installing, configuring and administering microsoft windows 2000 server
ms 217 - implementing and administering microsoft windows 2000 directory services
ms 219 - designing microsoft windows 2000 directory services infrastructure
ms 220 - designing security for microsoft windows 2000 network
ms 221 - designing microsoft windows 2000 network infrastructure
auburn university
mathematics studies
university of alaska at fairbanks, fairbanks, ak
electrical engineering studies
electronics engineering studies
other experience
have also served a&m business services, pensacola, fl, as president, managing corporate network, maintaining servers and hardware, and as consultant/program manager, developing and implementing pegasys web-based database, migrating clients to ms small business server 2003, establishing data-manipulation protocols, securing stored information and updating/patching software.
yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
cover letter text
date
hiring agent name
title
company name
address
city, state zip code
dear :
i am currently seeking a challenging career opportunity in an information technology project manager capacity and am submitting my resume for your review. in advance, i thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include designation as a cisco certified network associate (ccna) and nearly two decades of it experience. to complement this background, i possess expertise in asset migration, systems analysis, testing, qa and application implementation, as well as dynamic entrepreneurial, software troubleshooting and other problem-solving capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
sincerely,
yyyyyy x. yyyyyy
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