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career objective
results-driven information technology specialist eager to contribute exceptional skills and knowledge toward supporting a progressive organization as a motivated and productive team member
profile
ø offer ten years of information technology experience, with expertise in providing excellent user support in fast-paced, deadline-driven settings
ø efficiently assess and respond to client-specific needs
ø create, execute, troubleshoot, and document complex technological solutions and processes;
ø install / upgrade and configure hardware and software; ensure regular backup of all data
ø effectively deliver courteous and knowledgeable training and assistance
ø consistently achieve critical deadlines while maintaining high quality standards
ø dynamic organization, prioritization, and time management skills
ø proactive team player equally effective in independent and collaborative environments
~ technical proficiencies ~
windows server 2000 / 2003 ~ windows vista / xp / 2000 / 98 ~ microsoft sharepoint 2003 ~
microsoft office suite (word, excel, powerpoint, access, outlook) ~ hardware (motherboard, hard drive, ram, cd drives, network / pci cards) ~ peripherals & accessories (printers, scanners,
audio / visual components, tape drives, backup systems) ~ mobile devices (blackberry, treo, palm)
professional experience
fairfax county public schools, fairfax, va 1999 c present
applications support specialist ii
- apply depth of knowledge regarding off-the-shelf software, proprietary applications, computer hardware, and peripherals toward providing onsite and remote support for more than 100 users across this large school district
- train end users on software and hardware operation, troubleshoot problems, and deliver assistance with a range of issues
- maintain 90+ windows 2003 servers to ensure optimal performance and minimal downtime
disconnect / reconnect, fairfax, va 2003 c 2008
installation supervisor
- provided expert technical support for clients engaged in office moves and achieved outstanding levels of customer satisfaction
- planned installations in line with specialized customer needs, coordinated action plans, and oversaw workforce in disconnecting and reconnecting all computers and peripherals
education
northern virginia community college, annandale, va 2000 c 2002
information technology & business management courses
~ professional certifications ~
microsoft certified systems administrator ~ network+ certification ~ a+ certification
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging career opportunity in a information technology support capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include ten years of applications support experience with fairfax county public schools, as well as five years of experience overseeing technical installations for companies in the private sector. i excel at providing user training and support with a wide range of software applications and hardware components, including ms office, sharepoint, servers, hard drives, motherboards, drivers, network and pci cards, monitors, keyboards, printers, scanners, backup systems, and more. my unique blend of technical knowledge and customer service skills has consistently proven instrumental in my ability to meet client needs and maintain superior levels of customer satisfaction. to complement this background, i am a microsoft certified systems administrator and hold network+ and a+ certifications.
as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
sincerely,
yyyyyy x. yyyyyy
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