yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com

 

objective

productive, quality-oriented administrative professional eager to contribute comprehensive background in finance, regulatory issues and information control toward optimizing operations of a progressive organization.

profile

ø  effectively develop and implement targeted action plans to maximize productivity, efficiency and profitability.

ø  proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

ø  proven value/dedication as a team member, as demonstrated by longevity and progression throughout career.

ø  exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, staff and customers.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

ø  facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives.

ø  demonstrate active problem solving and listening skills; diffuse difficult customer situations with tact and ease.

professional experience

bank of america                                                                                                                             2001-2009
assistant vice president, premier client manager

  consistently maintained strong track record of stellar client delight survey scores by contributing dynamic communication and interpersonal relation skills to promote superior customer satisfaction.

  relied upon to serve as team subject matter expert on loans, due to exceptional industry knowledge and skills; conducted comprehensive research and analysis to maintain up to date on current policies and procedures and proactively educate staff members. 

  applied sharp business acumen and multitasking abilities in managing a portfolio of 250 executive client households and businesses, with strong focus on achieving goal of growing overall relationship balances by 10% year over year. 

  demonstrated solid knowledge of know your customer usa patriot act to ensure critical compliance and audit standards of 100% accuracy.

  proficiently prepared and delivered senior-level status reports on business plan tracking, pipeline management and account audit.

 

first union national bank                                                                                                                 1998-2001
financial specialist (2000-2001)

  exhibited analytical and critical thinking skills toward effectively identifying client needs and referring to either the mortgage division or financial advisor.

  successfully promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.

  proactively built and established key relationships and liaised with senior management, staff and clients.

teller operations manager (1998-2000)

  illustrated leadership qualities in managing all tellers, in a fast-paced work environment.

  strategically planned and coordinated schedules to maximize use of human resources while controlling labor costs and meeting customer needs.

  maintained full accountability for currency order, shipment and settlement of branch vault and atm.

 

prior experience

 

assistant manager - stingrays grill

job title - montgomery county office of intergovernmental relations

licenses

finra series 6 and 63 investment licenses

va life and health insurance license

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com

 

 

 

date

 

 

 

hiring agent name

company

address

city/state/zip

 

dear _______________________________:

 

i am currently exploring new opportunities, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as illustrated by the accompanying resume, i have a comprehensive background in providing administrative assistance on finance, regulatory issues and information control issues.  from supporting high performance teams and facilitating superior client servicing to streamlining operations and executing proactive organizational processes/procedures, i have continually excelled in maximizing performance as a dynamic team member.  i excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  to complement these qualifications, i offer well-honed planning, organizational, and multi-tasking skills which are paramount as a <insert job title/position>.

 

as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

professional regards,

 

 

 

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