career objective                              

results-driven sales and operations manager eager to apply sharp business acumen, leadership, and client relation skills toward supporting the employer in optimizing operational and financial performance

profile                                                

ø  offer numerous years of progressive operational management experience with expertise in increasing sales and profits in the food and beverage arena

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; cultivate long-term guest relationships

ø  hire, train, and manage top-performing support teams; strategically  plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  prepare accurate business forecasts to determine food, labor, and overhead costs to develop price points, coordinate food and supply deliveries, and implement advertising campaigns to boost business

ø  proactively monitor industry trends and developments, including competitive services and marketing activities; effectively identify and capitalize on opportunities to penetrate and develop markets

ø  dynamic communication, presentation, and relationship management skills

 

~ key achievements ~

• built highly successful restaurant business from scratch c oversaw all start-up activity from leasing property, securing permits for signage, and planning interior design to developing standard operating procedures, hiring and training staff, and cultivating strong client base 
• achieved 30% profit growth over previous restaurant in same location through increasing sales, implementing cost controls, and improving quality of service and food
• led business to receive numerous positive mentions in news features; nominated for best breakfast in kttp/kcop myfoxla s best of the oc hotlist

professional experience                

owner / operator, sunny s restaurant, huntington beach, ca                                                                            1999 c present

• expertly drive all aspects of operations for this busy 6,000 sq. ft. restaurant serving breakfast, lunch, and dinner, with weekly sales figures of up to $35k
• recruit, train, schedule, and manage 25 foh and boh staff members responsible for achieving outstanding levels of customer satisfaction and loyalty; perform hr duties and resolve any employee issues

• develop accurate business forecasts, plan and administer budgets, negotiate supplier contracts, administer payroll, and oversee accounting and back office functions
• drive marketing efforts, including print and television advertising, development of collateral and menu design, and community outreach and public relations
• conduct inventories, place food / beverage / supply orders, inspect incoming shipments for accuracy and quality, and supervise food preparation and clean up
• manage all regulatory compliance and legal affairs; ensure insurance policies and necessary permits are up to date, all areas of restaurant adhere to health and safety standards, liquor and lottery laws are enforced, and federal, state, and local labor laws are consistently followed

 

~ additional experience ~

contestant, the apprentice c season 5                                                                                                              2006

• selected out of a pool of 10 million applicants as one of 18 international business owners to compete for a job with the trump organization; gained exposure to an extensive network of business contacts
• successfully completed an intensive year-long application process including numerous debates, background checks, iq tests, and physicals

professional affiliations & community activity

associate member, the milken institute                                                                                                 2005 c present

• attend a wide range of seminars, workshops, conferences, and presentations addressing sales, media growth, and crisis management, as well as global social and economic challenges

 

volunteer, the humane society                                                                                                             2006 c present

volunteer, registrar of voters                                                                                                                           2007 c present

volunteer, the human rights campaign                                                                                                            2007 c present