career objective                              

results-driven executive administrative assistant eager to contribute superior communication, organizational, and information management skills toward supporting the employer in optimizing operational performance

profile                                                

ø  offer ten years of executive support and customer service management experience, with expertise in sales, logistics, and financial administration

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues

ø  serve as right-hand to c-level executives; prepare documentation, monitor and analyze performance metrics, create corporate presentations, and assist in budget preparation

ø  efficiently coordinate order fulfillment in fast-paced, high-volume settings; supervise product availability, arrange for shipment, establish warehouse inventory controls, and steer account management efforts

ø  perform accounting functions including maintaining and reconciling the general ledger, generating month end reports, managing accounts payable and accounts receivable, and administering payroll

ø  thorough knowledge of data warehousing standards, strategies, and tools; proven ability to work with confidential information

ø  oversee operational procedures and collaborate with internal departments as well as external agencies to ensure comprehensive excellence; consistently achieve critical deadlines while maintaining high quality standards

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  proactive team player equally effective in independent and collaborative environments

ø  sharp technical proficiencies including ms word, excel, powerpoint, and outlook

professional experience                

accountemps, hoffman estates, il                                                                                       2008 c 2009

bookkeeper (part-time)

 

erc commercial, inc., elgin, il                                                                                            2007 c 2008

accounts payable manager

 

wheaton trenching, inc., batavia, il                                                                                     2004 c 2006

executive administrative assistant

 

cetco, inc., arlington heights, il                                                                                        1999 c 2003

customer service manager / inside sales

education                                           

college of dupage, glen ellyn, il                                                                                          1993 c 1995

business studies