Resume Writer - Need One ?
The Following Text Is An Unformatted Professional Resume Sample
From The Writers At Resumes Guaranteed
ORDER YOUR OWN LETTER-PERFECT, JOB-WINNING RESUME AND IT WILL BE COMPLETED AS SOON AS YOU NEED!
Click HERE!
yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
objective
proficient information technology professional with experience in support center management, staff supervision, corporate application upgrades/migration seeking a challenging director role.
career profile
ø over nine years of experience in project management, personnel supervision, overseas operations, technology migration, application upgrades and 24/7 support center management.
ø multiple professional certifications and bs degree in management with honors.
ø knowledgeable in advanced systems and applications with emphasis in healthcare transcription.
ø self-driven, effective team player delivering exceptional customer satisfaction and exceeding slas.
professional certifications
itil v3 foundation certification
power end user v.7.x certification
saleslogix administrator
technology skills
bmc remedy itsm 6.3/7.5, talisma cim email, oracle 9g intranet, nortel, symposium acd
professional experience
medquist, franklin, tn 2008 - present
business intelligence systems integrator
administer and develop corporate applications for bases of more than 500 users for remedy 6.3, saleslogix 7.x, talisma cim email and oracle 9g intranet.
facilitate multiple migration and enhancement projects, coordinate with stakeholders, identify challenges and objectives and standardize project systems.
eliminate redundant spreadsheets and databases and consolidate multiple processes into one.
collaborate with sales, account management and customer support departments to achieve goals.
spheris, st. petersburg, fl 2006 - 2008
customer support manager
directed operations in support of high-end customers across multiple products lines during four corporate acquisitions.
oversaw two supervisors and 45-80 customer service representatives from three locations operating round-the-clock customer support center responding to questions from more than 300 customers throughout us.
integrated multiple crm systems and upgraded several technologies, resulting in staff reduction of more than 40% and $800,000 in savings per year.
consolidated two support centers and integrated staff, centralizing round-the-clock operations.
transitioned us clerical support to india and integrated fax-over-ip, saving $500,000 per annum.
education
hodges university
bachelor of science, management, cum laude graduate 2006
<< Previous Back to Sitemap Next >>
Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!