yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

objective

 

results-driven, highly motivated and goal-oriented professional desiring a challenging and rewarding business and/or franchise consulting / multi-unit management role within a successfully progressive hospitality organization.

 

career profile

 

business management expertise

ø  offer over 30 years of combined experience in executive-level franchise management, restaurant operations, policy / procedure implementation, and training / development, including expertise in quality control, strategic analysis, and customer service capacities.

ø  contribute extensive knowledge of virtually every aspect of restaurant franchise planning / development, including site selection, market research, management recruiting / hiring / training, opening set-up, and daily operations.

 

restaurant operations expertise

ø  demonstrate dynamic prioritization and time management skills, including quickly identifying and resolving daily problems in a proactive manner and streamlining processes to increase efficiency, while consistent maintaining solid professional work ethics.

ø  capable of staying focused and maintaining a calm demeanor in high-pressure, fast-paced environments while exhibiting high quality and diplomatic customer / client services interaction at all times.

ø  skillful in setting goals and developing action plans, along with consistently demonstrating outstanding self-reliance toward achieving perfection in all professional and personal endeavors.

ø  excel within independent or team-based environments to meet and/or exceed all organizational goals and objectives.

ø  highly proficient at seamlessly blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.

 

training and development expertise

ø  supply substantial business acumen toward improving operational training and professional development, resulting in a smooth-running operation with limited complaints.

ø  create dynamically effective training / development programs for all personnel, including developing, implementing, and maintaining high quality standards for all associates to provide consistency within business operations.

ø  empower restaurant associates to make decisions to reflect positively on customer satisfaction and company-oriented well being.

 

professional achievements and development

~ awarded general manager of the year (1989) ~

~ achieved #1 ranking in sales increases and guest satisfaction for seven consecutive quarters (1996 c 1997) ~

~ completed franchise business consultation training (2000) ~

~ completed servsafe certification and perform dynamic instructional and proctoring activities ~

 

professional synopsis

 

bennigan s grill and tavern

area director colorado and kansas                                                                                  2007 c present

regional franchise director western usa                                                                            1999 c 2007

area director colorado / california / arizona / nevada                                                        1992 c 1998

general manager denver, colorado / fort collins, colorado                                              1982 c 1991

ø  maintain responsibility for over $15 million in revenues and $2 million in profits, including performing all-inclusive supervisory and consultative activities with up to 13 franchise companies operating 50 stores in 16 states.

ø  successfully perform proactive and energetic training, coaching, motivating, and managing of 30 general managers and restaurant managers to achieve substantial operational performance and exceptional business success.

ø  actively serve on a task force to write a dynamic uniform franchise offering circular.

ø  optimally created an efficient operations manual, franchise orientation system, and new-store opening timeline / tracking system, as well as accurately rewriting quality / service / cleanliness audit standards of operations.

ø  developed an effective management training program to comprehensively educate new restaurant personnel and ultimately create outstanding, highly-skilled team members.

 

proficient in microsoft word / excel / powerpoint / outlook / publisher / internet applications.