yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

career objective

versatile professional eager to contribute broad-scope communications experience toward supporting a dynamic organization in maximizing bottom-line performance.

profile

• respected customer service representative with distinguished 17-year career within the telecommunication industry.
• gifted communicator, recognized with the customer preferred customer service representative award for 9 consecutive years, from 2001-2010.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.
• recognized as organized and hard-working professional, with extensive skills in multi-line phone system and switchboard operations.
• dynamic communication, organization, administration, and relationship management skills.

professional experience

customer service representative mccormack communications, inc.                                     2001-2010

• facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
• consistently provide quality management solutions to clients, ensuring professionalism in all telephonic communications.

customer service representative ability answer/page services                                        1992-2001

• skillfully fielded high-volume in-bound calls from hospital, highway patrol, local authority, tow, and sales clients on behalf of communication service/ messaging companies.

customer service/phone operator chaffee enterprises                                                        1993-date

• actively managed a 15-line switchboard, providing personalize services for lead accounts, including modern postcards and daniels cablevision.
• effectively triage calls based on company sops, while facilitating productive communication between general personnel and upper level management.

facility manager camp pendleton                                                                                          1983-1993

• consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
• hand selected to serve as a member of the first customer service board for camp pendleton.

professional education

business management certificate honolulu business college

management assertiveness course honolulu business college

graduate customer service enhancements seminar