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yyyyyy x. yyyyyy                                           0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                         xxx-xxx-xxxx

                                                                                                                                      abc@xyz.com

 

objective

skilled banking professional with extensive experience in customer service, financial management, fraud detection/prevention, transaction operations and staff oversight seeking to utilize abilities in a challenging financial management role.

 

career profile

ø  over 11 years of experience in retail banking, fraud prevention, customer service, financial transactions and staff management.

ø  master of business administration and bachelor of business administration degrees.

ø  outstanding analytical and mathematical abilities.

ø  self-driven, effective team player with strong decision-making and training skills.

ø  conscientious and dedicated employee with history of going extra mile for employers.

 

professional experience

wilmington trust, wilmington, de                                                                   2004 - 2006/2007 - present

fraud control specialist i (2007-present)

       rehired to serve as first contact for coworkers and customers at fraud investigative services division.

       effectively investigate small-claim fraud, file cases and process documentation.

       prevented $70,000 check-fraud loss in 2009.

       slashed total net losses to $3250.08 over three years.

 

trust collection specialist ii (2006)

       processed monthly mortgage-backed security payments.

       oversaw $40-80mm in payments per month.

 

pool teller (2004-2006)

       processed financial transactions, handled large volumes of cash and floated money to various branches.

       ensured prevention of fraudulent transactions.

 

bank of america, newark, de                                                                                               2006 - 2007

fraud detection analyst i

       analyzed clients credit card charge records for suspicious activity and verified upon detection.

 

sun national bank, newark, de                                                                                            2001 - 2004

teller

       managed banking transactions, handled money and prevented fraudulent activity.

 

first union national bank, bear, de                                                                                      2000 - 2001

teller

       same responsibilities as above position, as well as acting as teller manager on saturdays.

yyyyyy x. yyyyyy

page two

 

education

wilmington university, new castle, de

master of business administration 2011

nominated for presidential management fellows program

 

wesley college, new castle, de

bachelor of business administration 2007

 

delaware technical and community college, newark, de

associate degree, criminal justice 2004

 

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