career profile

results-oriented professional with customer service experience in fast-paced environments. proven capacity to handle various functions necessary in leading the operations of a successful company. dynamic communicator and persuasive speaker, able to forge meaningful associations with clients, colleagues, and management. talent to consistently meet periodic and annual objectives and quotas.

customer service / management / communication / training

 supervision / professional development / written & verbal communication

professional experience

elephant and castle pub and restaurant, washington, dc
server, 09/2008 c present

• demonstrate skill leading to recognition among top 5 producers of most sales of the year (2009) and winner of various sales contests.
• prepare checks that itemize meal costs and sales taxes and collect payments from customers.
• continue to check with customers to ensure that they are enjoying their meals and take action to correct any problems.
• serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
• present menus to patrons and answer questions about menu items, making recommendations upon request.

6th avenue elementary school, los angeles, ca

teacher s assistant, 02/2006 c 06/2008

• served in a position for which a teacher or another professional has ultimate responsibility for the design and implementation of educational programs and services.
• tutored and assisted children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.
• launched the sassy 6th ave step team in addition to designing the choreography and coaching students.

sweetwine sweets catering, los angeles, ca
manager, 06/2004 c 06/2006

• quickly resolved customer complaints regarding food service.
• trained workers in food preparation, and in service, sanitation, and safety procedures.
• inspected supplies/equipment to ensure efficient service and conformance to standards.
• controlled inventories of food, equipment, and smallware and ordered more when needed.
• observed and evaluated workers and procedures to ensure quality standards and service.
• analyzed operational problems, such as theft/wastage, and established procedures to alleviate these problems.

education

elementary education, 09/2009 c present ~ prince george's community college

completed cosmetology training, 06/2006 ~ los angeles trade technical college

professional development

protecting god s children for adults
instructional assistance
paraprofessional training
certification of etiquette training

activities: camp expo child day care, sassy step team founder, choreographer, and coach, jr. daughter counselor