career objective

results-driven retail executive eager to contribute depth of knowledge in business development, operations management, fiscal administration, and human resources toward collaborating with a progressive organization in optimizing bottom-line performance

profile

ø  offer numerous years of progressive district / regional / director-level management experience in multi-unit retail environments, with expertise in operations, sales, customer satisfaction, employee development, store openings, merchandizing, budget administration, and p & l

ø  facilitate a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  build, train, and direct top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  proactively monitor industry trends and developments to identify and capitalize on opportunities to penetrate and develop highly competitive markets

ø  conduct detailed business analyses to develop and implement internal cost controls, appropriately allocate resources, and reduce shrink; create accurate forecasts

ø  dynamic communication, presentation, negotiation, and relationship management skills; conversational spanish

 

~ key achievements ~

• in recognition of outstanding performance, steadily progressed within officemax to attain position entrusted with oversight of up to 13 district managers responsible for 230 specialty retail stores and two print-and-copy production centers
• successfully guided 20 officemax stores through key transitional and restructuring period; built and developed team of highly productive store managers dedicated to providing top-tier customer service in well-merchandized, efficiently re-stocked retail stores and print centers throughout the tennessee and missouri regions
• led officemax southeast and mid south territories to rank #1 in performance for 2003 and 2004, and to achieve exceptional sales and profits growth for five consecutive years (2003 c 2008)
• effectively oversaw the launch and store openings for officemax s nashville, tn area expansion; drove 18 stores in tennessee, alabama, and kentucky to attain sales and profit goals
• granted responsibility for $55m los angeles district and directed the execution of mervyn s california store openings, as well as minneapolis/st. paul market branding strategy; increased corporate profitability and operational performance
• as district / regional merchandise manager for montgomery ward, expertly executed field-based management position in charge of coordinating corporate merchandising goals and actual operations of 35 stores to maximize sales and profits

professional experience

officemax                                                                                                                                               1998 c present

district operations manager, nashville & memphis, tn / east st. louis, mo (2008 c present)  

director of impress operations, southeast and mid south territories (2003 c 2008)

district manager, nashville, tn & surrounding markets (1998 c 2002)

 

mervyn s

district manager, los angeles, ca & minneapolis / st. paul, mn                                                                1994 c 1998

 

montgomery ward, new orleans, la & denver, co   

district / regional merchandise manager c apparel and fine jewelry departments                                    1990 c 1994

 

richman brothers, new orleans, la & denver, co   

district manager                                                                                                                                         1982 c 1990

 

~ prior background information available ~