Dynamic Project Leader with significant background in the Broadband and Wireless technology industry eager to contribute exceptional consultative and technical expertise toward supporting a progressive organization in optimizing market share growth and competitive positioning.

 

 

         Diligently analyze emerging products, services and market trends to plan strategies, effectively promote products, penetrate new business, and maximize company s competitive edge.

         Excel throughout all project phases, leveraging strong prioritization skills to expedite team efforts and maintain strict adherence to budget and timeline parameters.

         Outstanding proficiencies in technical support, customer relations, process improvements, negotiations, and relationship-building.

         Methodical and focused problem solver with an exemplary track record of executing innovative, systematic, and strategic solutions to meet assigned goals and needs.

         Employ polished communication skills to deliver informative and compelling presentations and proposals.

 

 

Amdocs / DST Innovis, 1999 to Present

On-Site Implementation / Product Catalog Project Manager           (2006 to Present)

• Spearhead implementation and administration of Amdocs Clarify Product Catalog with a constant eye on ensuring customer satisfaction.
• Provide critical consultative and technical guidance for all areas of customer s business including CRM Enhancements, Statement Re-Design, Product Catalog support and Process Flows.

 

Strategic Development Consultant       (2000 to 2006)

• Applied sharp strategic thinking abilities toward advising customers and sales departments in business solution development and vendor product integrations.
• Actively supported domestic and global sales force through technical and consultative leadership.
• Assessed customer s business plan to define requirements, determined and negotiated delivery timeframes, and oversaw contract/work order approval of customer requested development.
• Identified and suggested alternate solutions from third parties to address customer s needs. 

 

Team Lead / International Project Coordinator         (1999 to 2000)      

• Administered customer accounts through full project lifecycle including implementation of new functionality and upgrades to Broadband, Cable and Telephony billing products and services.
• Meticulously documented customer s business and industry requirements.
• Drove quality management efforts as contributor to DST Innovis ISO 9000 process.
• Compiled and provided training and support documentation to customer on new products and services, central to enhancing deployment success.

 

Continued

 

 

 

 

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Professional Experience continued

 

CableData International, 1990 to 1998

Senior Technical Sales Support        (1998)

• Contributed extensive technical acumen toward supporting global sales activities including attending international tradeshows, conferences and customer sites.
• Participated in Request for Proposal (RFP) efforts as team leader, effectively directing staff in presenting solutions to clients.
• Seamlessly expedited project life cycle from initial RFP to successful installation and implementation.

 

Regional Sales Account Executive C Latin America      (1996 to 1998)

• Steered customer account management for Latin American market, playing a pivotal role in driving sales growth and improving customer satisfaction and retention.
• Facilitated sales of software and software services while formulating strategic plans to penetrate and sign new accounts.

 

Technical Account Executive / Project Coordinator      (1993 to 1996)

• Expertly provided vital operational and technical support for all products and services, navigating cooperative efforts between customers and internal service providers and fostering productive relationships with key senior management team members.
• Resourcefully authored customer satisfaction plan featuring business profile, general account strategies and potential sales opportunities.
• Promoted from role as Software Support Analyst (1990 to 1993) as a result of exceptional performance and results.

 

 

Project Management Certificate

 

Business Telecommunications Certificate

 

Computerized Business Systems Certificate