career objective                              

 

disciplined, results-oriented it director eager to contribute broad-scope experience toward supporting progressive company in optimizing productivity, business growth, and bottom-line profits.

 

profile                                                

 

ø  consistently contribute to improved productivity, cost effectiveness, operational enhancement, and profitability through leadership, strategic planning strengths, technical expertise, and sound understanding of client needs.

ø  effective leadership skills honed through progressive roles within high-paced, demanding environments that required balancing of numerous projects with varying degrees of priority.

ø  excel in big-picture thinking while energizing teams and building consensus among disparate groups in order to make things happen.

ø  visionary technologist; communicates on both business and technology issues, bridging the comprehension gap between pure business and technology people; frequently serve as go-to person for either business or technical problem resolution.

ø  reputation for strong work ethic, exceptional commitment to customers, industry knowledge, approachability and ability to get the job done by focusing on priority tasks, responding to sense of urgency and tenacious commitment to results.

 

core competencies

strategic business planning	it needs assessments	technology rightsizing
it operations development	advanced technology	data warehousing
project management	web-based technologies	asset management
workflow optimization	systems implementation	scheduling & timetables
team leadership & training	rapid application development	workforce automation
customer it support	disaster recovery / security	operational infrastructure

 

accomplishments                              

  secured 94% csi and dramatically improved help desk efficiency by reducing time involved with network account creation and disablement from minutes to seconds through automated coding; oversaw help desk and field support team that fielded more than 2,500 tickets per month.

  triggered $600k annual savings by implementing private wan and negotiating key local and long-distance voice, data, and internet services as well as phone systems and maintenance contracts.

  consolidated servers employing vmware virtual servers on ibm and dell blade servers with emc storage area network, significantly reducing operating costs.

  held pivotal role during integration of small to medium-sized organizations, including landauer associates, inc.; triple net properties; and alesco global advisors.

  opened internet access to mobile users by implementing voip phone system at corporate office.

  structured and implemented multiple data centers for increase availability and disaster recovery.

 

professional experience                

 

grubb & ellis company-chicago, il                                                                                   1998 to 2009

it director of technical services (2005 to 2009)

  ascended through ranks of global leader in commercial real estate services and investments to oversee $10m division responsible for 150 servers, 8,000 active directory accounts, 5,000 exchange mailboxes, 45 phone systems, and 50 networked offices.

  conceptualized strategies to optimize scheduling, control, resource allocation, and development and augmentation of new and existing facilities, systems, and subsystems.

  unified project development life cycle processes throughout division by enforcing sox and other regulatory compliance standards and formulating and executing policies and procedures to solidify technical services, client support, and infrastructure.

  engineered capacity and disaster recovery plans as well as data and network security precautions and organized regular testing of systems for express functionality.

  utilized comprehensive inventories of it assets to leverage aggregate buying power for deeper discounts on equipment and software.

  remained up-to-date on new and emerging technologies through scheduled monthly, quarterly, and annual vendor roadmap meetings.

 

technical services manager (2002 to 2005)

  steered strategic operational direction of 12 x 5 environment with afterhours business support, maintaining team of in-house help desk and lan analysts.

 

field services manager (1998 to 2002)

  executed recruiting and staffing initiatives to assemble high-performance teams tasked with successful migration of 50 office from novell to microsoft nt in preparation for enterprise intranet solution.

 

**    ***    **

further experience as telecommunications specialist, systems analyst, and database analyst.

 

education & activities                     

 

devry university-lombard, il

master of business administration, 2004

bachelor of arts in computer information systems, 1990

 

technical proficiencies

software:	microsoft office suite (word, excel, powerpoint, outlook, access), visual studio 2005, cluster administration, live communicator server 2005, office communicator server 2007, legato e-mail extender and examiner, trend micro antivirus & antispyware suite, seagate backup exec suite, commvault, 8e6 url filtering and reporting, blackberry enterprise server 4.1, numara footprints, bmc magic, crystal reports, active directory, hp insight manager, ibm director
tools:	asp.net, visual basic
platforms:	windows (9x/xp/vista/server 2000 & 2003), exchange 2003 & 2003, sql 2005
networking:	hp, dell, ibm server and blades; emc cx500 san; brocade fiber switches; cisco switches and routers; nortel and cisco poe switches; checkpoint firewalls ngx r60; vmware esx server 3.5; emc powerpath; emc navisphere 6; pbx and voicemail systems; nortel norstar; nortel option 11; nortel cs100; nortel callpilot; nortel unifiied messaging; nortel voip; nortel mycallpilot; nortel softphone i2050; adic and storagetek tape backup; dhcp; dns; wins; tcp/ip; iis

 

 

 

 

 

 

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

 

with more than 10 years of experience contributing to global operational and technology needs of commercial real estate services and investments specialists, grubb & ellis company, i have honed my skills for the express purpose of supporting profitability and productivity objectives. it is with this expertise that i hope to prove myself invaluable to (company name) in the role of (role title).

 

in addition to a master of business administration, a bachelor of arts in computer information systems, and a results-oriented work ethic, i also can offer:

 

  consistently launched successful strategic projects that have secured 100% customer satisfaction rates, $600k cost savings, and dramatic efficiency improvements.

  motivated and led multidisciplinary teams to ensure productivity and morale in high-pressure situations centered upon process improvement.

  delivery of peak customer service and satisfaction utilizing data-driven decision making with working knowledge of wide range of technologies.

  proactively develop strategic alternatives that drive continuous improvement goals.

  ensure timely completion of all projects within established schedules.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your operations, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

 

 

 

 

 

date

 

 

 

contact name

company name

address

city/state/zip code

 

dear _______________________________:

 

i would like to thank you for providing me the opportunity to interview with you and discuss the exciting (title of position applying for) position currently available with your company.  having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.

 

as discussed, i am an enthusiastic, disciplined team leader eager to launch a successful career as a dedicated member of your staff.  i believe you will find my dynamic (list a few skills/qualifications relevant to the position) skills vital to your operations and look forward to contributing to your success.

 

should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  again, thank you for the enlightening interview.  i look forward to your response.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

date

 

 

 

contact name

company name

address

city/state/zip code

 

dear _______________________________:

 

allow me to take this opportunity to restate my interest in joining (company name) in the role of (role title).

 

a professional in the field with more than 10 years of operational and technical experience with global leader grubb & ellis company, i eagerly await more career challenges that can be met by my (mention particular qualities they respect and admire in their employees).

 

my skills and professional history demonstrate a strong commitment to individual and company success. i believe my background and future goals are tailored for the position of (role title) and i would welcome the opportunity to interview.

 

thank you for your consideration.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy