Crispyn Jefferson Sr.

0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com

Executive Profile

Experienced System Administrator

Dynamic leader with demonstrated success in information technology systems as an administrator and technical expert.  Eager to apply a very specialized skill set including SMS Administration, CISCO VoIP, VMware, as well as a wide range of additional system administration expertise over a steadily growing information technology network.  

Key Qualifications

  Systems Support

  Data Analysis

  Technology Integration

  Troubleshooting

  Technical SME

   Maintenance

•Systems Administration

  Project Implementation

   Documents Creation

Key Technical Competencies

Certifications

Education & Training

•Hitachi SAN Storage           • CISCO VoIP                    • VMware              • Symantec

•Virtual Server                       • Active Directory               • UNIX                   • VERITAS       

•Microsoft Exchange             • HP Open View Service      • Remedy              • CommVault

•Adobe Connect                   • EMC Storage                   • SMS 2003          • McAfee          

• Hitachi SAN Certified Implementer

•Comp TIA Network+

•Microsoft Certified Professional (MCP)

•ITIL

•USAREUR Webmaster

•Currently hold a Top Secret Clearance with a SCI.

B.S. - Computer Science and Information, University of Maryland Europe (Pending)

Associate in Public Service, Midlands Technical College

• Microsoft Office 2000 & Microsoft Windows 2000 Supporting Desk

• Top/Client

• Information Manager Officer: Automation Fundamentals

• Defense Messaging System

• Applying Desktop Security Baselines

• General Dynamics

• Installing, Implementing, Managing, and Maintaining SMS 2003

• VMware Infrastructure 3

• Information Assurance I & Information Assurance II

• Organizational Unit Administrator (O.U. Admin)

• Solutions Technology

• Microsoft Windows 2000 MCSE Track

• Installing, Configuring, and Administering Windows 2000

• Network and Operating System Essentials

• Supporting Windows 2000 Professional and Server

• Comp TIA Network+

Career

Experience

Military Experience

General Dynamics Information Technology                                                 2008-Present

Position: System Administrator

Serve as SAN/System Administrator.          

  Responsible for complete systems installation for worldwide customer base.

  Tasked with Special Projects operations.

  Assists with day to day functions for MF- I CJ2 RS in Baghdad.

General Dynamics Information Technology                                                     2006-2008

Position: Server Support Team

Served as system administrator for headquarters USA REUR ITSA.

  Responsible evaluation, troubleshooting, maintaining, developing, and installation of massive enterprise infrastructures.

  Tasked with installing, maintenance, modification, and configuration of two different networks.

  Provided subject matter expertise (SME) for VMware, CISCO VoIP, and SMS 2003.

  Gained extensive knowledge of UNIX based servers and acted as technical expert on relevant projects.

  Responsible for engineering, implementation, and documentation of specific roles and responsibilities within assigned areas.

  Coordinated communication efforts between various government and non-government agencies.

General Dynamics Information Technology                                                      2004-2006

Position: Desk Support Team

Served as senior field support representative for headquarters USA REUR ITSA.

  Effectively provided regular IT service and support to various components of the European Theater Enterprise Information Structure.

  Offered support relating to Windows 2003 Active Directory, on both classified and unclassified networks.

  Responsible for evaluation, troubleshooting, maintaining, and enhancing system software.

  Acted as Quality Assurance expert and customer service advocate.

  Facilitated positive outcomes between the client and organization.

  Thoroughly maintained HELP Desk issues to reduce inefficiencies and increase productivity and customer service.

  Regularly coordinated with various military entities. In order to resolve problems expeditiously and efficiently.

HHC 1^ST PERSCOM (Germany)                                                                           2002-2005

Position: Webmaster/Information Manager Officer

Served as webmaster for PID website consisting of HTML, Visual Basic, JAVA, JavaScript, and VB Script. Also acted as Information Manager Officer (IMO).

3^rd BDE/3^rd ID (USA)                                                                                              2001-2002

Position: Technical Support

Supervised daily transmissions and processed over 10,000 personnel transactions.  Increased Help Desk Productivity by 78% through strategic execution of various streamlined processes aimed at reducing wasted labor.

ARCENT G1 (Saudi Arabia)                                                                                 2001-2001

Position: System Administrator

Responsible for 6 field low-end servers and 20 workstations. Also implemented installation of UNIX servers.

A Co 1/11^th INF (USA)                                                                                           2000-2001

Position: Technical Support

Developed BETA personnel system (SUPERSERVER) utilized by U.S. Army.  Also assisted supervisor on field site inspections of worksite supervisors, users, and administrators.

516^th C Detachment (Korea)                                                                                1999-2000

Position: Technical Support

Implemented U.S. Army personnel system and gained knowledge of SCO/UNIX.