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yyyyyy x. yyyyyy         p.o. box 0000 xxxxxx xxxx , xxxx , xxxxx 00000                                                                                                                        (xxx-xxx-xxxx abc@xyz.com

 

~ seeking relocation to the houston metropolitan area ~

 

solutions-driven, client-focused leader eager to contribute proven team building, training development, and customer service abilities toward supporting an employer in maximizing operational success.

 

profile

 

ø  contribute exceptional success in promoting cross-functional teams, expressing clear project objectives to peers and upper management, presenting dynamic solutions to gain support of implementing job quality improvements, and striving to achieve win-win business situations.

ø  supply outstanding professional abilities toward improving personnel training and development, resulting in a smooth-running operational environment, effective employee performance, and productive organizational practices.

ø  demonstrate sharp decision-making capabilities with solid organizational skills, solid leadership talents, and successful interpersonal relationship-building techniques.

ø  currently pursuing a b.s. in psychology from the axis college of the university of phoenix.

 

professional experience

 

microsoft corporation, irving, tx

partner technical lead                                                                                                               2004 c present

 

key business achievements

     selected to oversee the launch of an innovative corporate project concerning business continuity and enhanced customer / partner experience, along with virtually working alongside team members in texas, washington, and bangalore to achieve optimal results.

     effectively delivered onsite train-the-trainer sessions for corporate interests in sao paulo, brazil and buenos aires, argentina, including providing onsite supportive liaison activities and troubleshooting key technical issues.

 

ø  apply dynamic communication and negotiation talents as a proactive liaison between corporate interests and vendor teams instrumental in maintaining superior end-user quality of service; provide appropriate issue recommendations as an escalation point for teams and engage management assistance when necessary.

ø  strategically identify issues which could impact customers through monthly vendor call reviews, along with highlighting matters at quality meetings and escalating high-impact issues to the service delivery team or vendors for resolution.

ø  coordinate valuable weekly collaboration meetings between vendors and associates to improve communication measures, encourage useful feedback, and further enhance the customer / partner experience.

ø  create and deliver effective train-the-trainer programs for personnel, including developing, implementing, and maintaining high-quality standards for associates to provide consistency within business operations; provide additional resourceful advisement through in-cube monitoring and real-time offsite meetings.

ø  actively provide valuable vendor-oriented guidance throughout the recruitment, hiring, and training of top-performing employees, including successfully overseeing all quality assurance activities.

 

support engineer / enterprise business applications pod lead                                                    2003 c 2004

 

key business achievements

     influential in facilitating the successful collaboration between microsoft and third party companies essential toward quickly and effectively resolving complex technical issues to maintain solid customer service at all times.

 

ø  maximized operational success by performing key pod lead duties, including overseeing support for premier- and professional-level customers and internationally-based escalation issues regarding excel usability.

ø  proactively communicated with technical account and team management personnel to troubleshoot and / or resolve all issues, along with mentoring additional pod-assigned support engineers to ensure optimal organizational efficiency.

yyyyyy x. yyyyyy                                                                                                                                                                       (xxx-xxx-xxxx page two

 

~ seeking relocation to the houston metropolitan area ~

 

professional experience

(continued)

 

microsoft corporation, irving, tx (continued)

acting team manager                                                                                                                                 2003

 

key business achievements

     selected to assume interim team leadership role during ongoing recruitment process, including demonstrating exceptional supervisory abilities toward maintaining a seamless operational process.

 

ø  drove customer service success by participating in daily wellness reviews, along with proactively addressing customer needs and handling all customer recoveries.

ø  empowered up to 15 direct reports by leading daily meetings critical toward building high-quality teams, as well as providing active mentoring and coaching to guarantee job performance excellence.

ø  direct a vital blaster / virus contingent staff team, including monitoring all scheduling adherence and performance management activities.

 

technical lead / enterprise business applications                                                                           2000 c 2003

 

key business achievements

     successfully sponsored and delivered triages which were essential toward promoting technical-based knowledge growth of support professionals

 

ø  utilized proficient organizational skills to advantageously steer the successful job performance of support professionals regarding both technical and case wellness issues, including overseeing team management and actively working with personnel toward resolving all technical-oriented escalations or qfe s to be sent to customers.

ø  assisted in the resolution of high labor and aged cases by partnering with technical team and product escalation leads; provided essential feedback to team management in weekly meetings.

ø  fostered cooperative teamwork across a multitude of personnel levels while making solid business decisions to reflect positively on technical support well-being and the delivery of outstanding customer service.

ø  successfully developed premier application training for new hires, including administering materials to professional employees migrating within the group; authored and tech-reviewed kb articles.

 

support professional / premier applications                                                                                    1998 c 2000

 

key business achievements

       served as a key member of the unit recognition and morale team, as well as a valuable associate of the site events committee critical toward ascertaining optimal personnel loyalty and a competitive performance spirit.

     chosen to serve as acting team lead for eight months during position vacancy based on outstanding professional abilities.

 

ø  expertly provided software support to enterprise customers utilizing excel and visual basic for applications, including resourcefully communicating with technical account and team management to ensure continued customer satisfaction.

ø  contributed solid professional mentoring skills toward successfully coaching peers and assisting with technical issues as necessary; efficiently emailed customers on team-based closed cases to solicit important opinions vital to improve overall service levels.

 

~ additional key experience ~

 

stream international, dallas, tx, corporate help desk associate                                                 1995 c 1998

yyyyyy x. yyyyyy         p.o. box 0000 xxxxxx xxxx , xxxx , xxxxx 00000                                                                                                                        (xxx-xxx-xxxx abc@xyz.com

 

~ seeking relocation to the houston metropolitan area ~

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging and rewarding human resources / personnel development / business services support role within a dynamic and progressive organization, and am submitting my resume for your review.

 

i am eager to apply my broad business background in management, training / development, team building, and customer service, as well as knowledge gained from my current pursuit of a b.s. in psychology, toward actively supporting the optimization of your company s success. i can contribute exceptional talents in promoting cross-functional teams, expressing clear operational objectives to peers and upper management, presenting dynamic solutions to gain support of implementing job quality improvements, and striving to achieve win-win situations.

 

you will find me to be an enthusiastic, solutions-focused leader who is able to drive business growth by showcasing outstanding professional abilities toward improving personnel training and development that can result in a smooth-running operational environment, effective employee performance, and productive organizational practices. in addition, i have the skills to thrive within fast-paced, high-pressure environments while concurrently prioritizing and streamlining processes to increase efficiency and consistently maintaining solid professional work ethics.  for these aforementioned reasons, i believe i will prove to be an incredible asset to your professional team.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

 

 

yyyyyy x. yyyyyy         p.o. box 0000 xxxxxx xxxx , xxxx , xxxxx 00000                                                                                                                        (xxx-xxx-xxxx abc@xyz.com

 

~ seeking relocation to the houston metropolitan area ~

 

 

 

 

 

date

 

 

contact name

company name

address

city/state/zip code

 

dear _______________________________:

 

i would like to thank you for providing me the opportunity to interview with you and discuss the title of position applying for position currently available within your organization.  having gained a deeper insight into the job requirements and your objectives, i am confident that you will find me to be an incredible asset toward achieving your company s set performance goals.

 

as previously discussed, i am an enthusiastic, solutions-focused leader who offers a broad business background in management, training / development, team building, and customer service.  i am able to drive operational growth by providing outstanding professional talents toward improving personnel training and development that can result in a smooth-running operational environment, effective employee performance, and productive organizational practices.

 

i pride myself on supplying exceptional acumen in promoting cross-functional teams, expressing clear operational objectives to peers and upper management, presenting dynamic solutions to gain support of implementing job quality improvements, and striving to achieve win-win business situations.  for these reasons, i am confident that i can achieve extraordinary corporate success in a human resources / personnel development / business services support role within your company.

 

should you have any additional questions, please feel free to contact me at your earliest convenience.  i would like to extend my thanks once again for the enlightening interview, and look forward to a positive response from you.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

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