yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.comm

 

 

versatile manager eager to contribute training expertise as well as strong personnel development skills and leadership talents toward actively supporting an organization in maximizing performance.

 

profile

 

offer solid and progressive management experience, including expertise within telecommunications, construction and sales capacities. adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques. apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment. excel in recruiting, building and leading top-performing, client-focused personnel teams.

 

maintained highest customer satisfaction rate of 97% and highest refer tech rate of 95% for fiscal year 2009.
awarded regional quality days winner for time management 2007 and runner up for performance/efficiency 2008.
developed customer call project, saving the company $58k the 1^st 2 months, 2008-2009.

ranked highest region in company 3 consecutive fiscal years in all performance categories, 2007-2009.
highest ranked region in safety and driving for fiscal years 2006-2007,2009.

 

professional experience

regional service manager digital reception services, inc.                                                                        2002-2009

• spearhead daily operations for 3 installation offices with 7 managers and 80 field technicians.
• responsible for reviewing routing efficiency for 150-200 work orders, time sheet review for overtime control, warehouse inventory order review, resulting in 97% on-time job completion.
• effectively interview and hire staff and actively collaborated in human resource operation functions such as evaluating performance, disciplinary action and terminations.
• consistently ensure delivery of quality customer service vital to sustaining and growing accounts.
• successfully conduct train the trainer classes to qualify new trainers, lead all fss 1, 2 & 3 training classes for employees and coordinate driver evaluation/safety training classes.
• proficiently trained all recently promoted managers on job requirements and equipment.
• inventory auditor for mid-year and year-end inventories 5 consecutive years.

 

operations manager/owner   tlm landscape design/curbmaster                                                                1999-2002

• successfully managed 170 residential and commercial landscape accounts, from performing estimates for potential customers and developing landscaping plans to scheduling lawn maintenance and purchasing supplies.
• developed custom landscape designs, including irrigation, stone beds, shrubbery, and curbing design.
• efficiently handled all administrative functions, from accounting and data entry to licensing and insurance filing.

 

route sales supervisor/driver tg lee dairy, inc.                                                                                         1997-1999

  responsible for supervising all route sales operations, from scheduling deliveries and assembling pos kiosks to rotating inventory and developing sales leads.

  consistently maintained <5% average shrinkage for all customers; awarded driver of the year 1998.

 

office manager aark construction/restoration                                                                                        1994-1996

• tasked with the planning, execution and management of all restoration projects.
• effectively managed all internal, contract and subcontract employees, from developing work schedules and designing teams to purchasing supplies and supervising final inspections.
• successfully supervised all 24-hour emergency response crews for water and fire incidents.
• actively collaborated with local authorities and utility services to ensure timely project completion.

 

professional education

 

fss 1, 2 & 3 certified, dish network ▪ wildblue internet certified, wildblue university

team summit, dish network seminar ▪ time management; using outlook, trainings solutions seminar

discipline without punishment, drs seminars ▪ building team motivation, afterburner seminars

frontline management; leveraging the strength of your style, training solutions seminar
interviewing skills; hiring the best employees, training solutions seminar

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.comm

 

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a management capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include experience in management training, personnel development, operational support, and troubleshooting. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, administration, leadership, and relationship management skills.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

 

yyyyyy x. yyyyyy