career objective                              

results-driven leader eager to contribute strong retail management, business development, and team building skills toward actively supporting the employer in optimizing operational and financial performance

profile                                                

ø offer extensive experience in steering all aspects of financial and operational activity with expertise in preparing multi-million dollar budgets, establishing cost controls, and designing procedures to maximize corporate profitability

ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues

ø strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; train and direct interdepartmental support teams in compliance with multi-state and federal labor laws

ø sharp business acumen and hands-on experience in procurement, vendor relations, inventory handling, shrink reduction, accounts payable/receivable, payroll administration, claims management, and overall p&l

ø proactively identify and capitalize on opportunities to penetrate and develop markets; excel at designing marketing and advertising campaigns

ø demonstrated record of effective organization, prioritization, and time management; consistently achieve critical deadlines while maintaining high quality standards

ø dynamic communication, presentation, negotiation, and relationship management skills; strong technical proficiencies

professional experience                

assistant store manager c operations, wal-mart stores, inc., vancouver, wa                                                   1/96 c 12/07

   in recognition of outstanding performance, steadily progressed within company to attain position entrusted with a broad range of responsibilities including operational management, human resources, business expansion, inventory control, and financial planning and performance for multiple high volume, heavy traffic stores responsible for more than $70 million in annual revenues

   oversaw all aspects of daily activity to achieve maximum productivity, safety, and profit margins; conducted quality control procedures, prepared and reviewed corporate reports, contributed to multi-store shrinkage reduction program, and ensured compliance with all company policies and procedures as well as state and federal laws and regulations

   built top-performing teams crucial to maximizing revenue by delivering dynamic new-hire and ongoing training programs in all facets of operations; proficiently hired and managed numerous supervisors and associates

   effectively monitored financial and performance metrics, compiled and analyzed complex data to generate store budgeting and action plans; consistently met and exceeded sales and profit targets

   actively participated in expansion efforts; opened six new store/supercenter locations, coordinated three store remodels, and performed in managerial capacities for transitioning locations; spearheaded hiring, set-up and merchandising, structure implementations, and financial planning

 

~ key achievements ~

   repeatedly recognized by senior management for superior achievement; awarded elite status designations including rising star assistant manager and top three candidacy for promotion; assigned to highest volume stores

   directly steered department sales to attain more than $30 million in annual revenue; practical experience in food management, supply chain, hardlines, homeliness, and merchandising

   routinely called upon to lead new location openings, improve store performance, and train personnel

   instituted shrink management strategies resulting in more than 50% loss reduction

 

~ prior background ~

crew leader, duffett construction, la mesa, ca                                                                                               1/95 c 12/95

account executive assistant/intern, thomas james and associates, inc., la jolla, ca                                     1/94 c 12/94

office manager, lompoc family ymca, lompoc, ca                                                                                        2/91 c 9/93

education                                           

b.s. in business administration; finance emphasis, san diego state university, san diego, ca                        1995

   lifetime member, san diego state chapter of delta sigma pi, business fraternity

 

~ professional development courses ~

leadership ~ human resources ~ training ~ environmental compliance ~ food safety